H.Samuel Reviews

Updated 7 Mar 2021

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3.7
65%
Recommend to a Friend
13%
Approve of CEO
H.Samuel CEO Gina Drosos (no image)
Gina Drosos
5 Ratings
Pros
  • "good pay, good people, good discount(in 11 reviews)

  • "Good training and great insight into how jewellery is made and sold(in 10 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Fantastic company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Bournemouth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H.Samuel part-time for more than a year

    Pros

    Great training, friendly staff and flexible hours

    Cons

    None, it was a great part time job

  2. "good job"

    5.0
    Former Employee - Sales Associate in Wrexham, Wales

    I worked at H.Samuel part-time

    Pros

    nice environment lots of nice colleagues

    Cons

    none really it was a good place to work


  3. "Great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Gateshead, England
    Recommends
    Positive Outlook

    I worked at H.Samuel part-time for more than 5 years

    Pros

    Great equal pay, holidays, sick pay, life assurance, friendly, motivating

    Cons

    Hard working, sometimes feel singled out if don't meet targets, no chance of progressing, there's a click and if you aren't in it you can feel quite lonely

  4. "Good job to get started in jewellery"

    4.0
    Former Employee - Sales Consultant in Leeds, England
    Recommends

    I worked at H.Samuel full-time for more than a year

    Pros

    Commission on sales was a benefit

    Cons

    Working weekend hours very often

  5. "Not too bad, fair"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Sheffield, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at H.Samuel part-time for more than a year

    Pros

    - fair company - help maximise your strength

    Cons

    - big on sales - customers can be rude

  6. "Christmas vacancy"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Hastings, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at H.Samuel full-time

    Pros

    Nice staff Pleasant environment Regular breaks

    Cons

    A lot of pressure to sell insurance

  7. "Ok place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at H.Samuel full-time for more than a year

    Pros

    Team were lovely Decent discount Money was good

    Cons

    Can be overwhelming at busy periods Quite a lot to remember in terms of training Would often get quite stressed about doing things wrong Higher up management have no idea what its like to work in store...

  8. "Nice place to work for"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at H.Samuel part-time for more than 3 years

    Pros

    Nice customers Not like other retail - more sales like Nice rewards for good sales

    Cons

    Expected to work weekends Promo changes constantly, sometimes means you're changing tickets/decor more than selling on some days

    Continue reading
  9. COVID-19

    "Enjoyed the job, shame about the company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at H.Samuel part-time for more than a year

    Pros

    I loved my time at H Samuel, the job was enjoyable with lots to learn and is much more one to one than usual retail jobs, which made it much more enjoyable than my previous retail jobs. You get to part of some of the most important times in customers lives and there's no better feeling than helping someone find the perfect engagement ring / wedding bands or special birthday gift etc. The training was good and staff discount is generous (10% off reduced items, 30% off full price). Some opportunities to earn commission but the goalposts are often moved on this and if you work in a smaller store it is much harder to earn commission. Commission is deducted if you then process a return on an item which would have qualified for commission, whether you are the one who sold it or not. The in store team I worked with was fantastic and from what I heard while I was there this was the case in most stores, with lots of friendly and understanding store managers. There is some opportunity for progression but it depends how seriously you take the job and how long you're there. I was able to undertake some extra training to pick up some management shifts to cover management holiday / days off and earn extra money doing this (not sure if they still offer this though). Occasionally an assistant manager job came up (although they have since replaced ASMs with supervisors) so some opportunity to progress there however store manager / upper management roles rarely came up. Overall I loved the job and the people in store.

    Cons

    Company lets customers walk all over you e.g. when you follow company policy regarding returns, all the customer has to do is complain to the head office customer service team and the company roll over and undermine everything you told the customer, even though you were following policy. This makes for unpleasant and uncomfortable situations as you know that if you get a complaint, the company will likely not back you up. Upper management couldn't be more out of touch with what it's like to work in a store. When I first went back to work after the first COVID lockdown, I was assured I could wear a mask the whole time (wearing a face covering was actually company policy after lockdown, even before government regulations came in regarding masks). Following a customer complaint I was then told by upper management that if a customer asks me to take my mask off I have to do it (in contradiction to their own company policy and the terms I agreed to before returning to work). I left the job not long after this incident, mostly due to a restructure in staffing which saw many hardworking employees made redundant / pushed out by cuts to pay and hours in order to replace them with cheaper but less experienced employees. While I appreciate covid hit the industry hard and the company needed to save money, the way this news was released to employees was very insensitive and out of touch considering the impact it had on them. It made me (and lots of others I spoke to) feel as though the company just saw us as a number and that we were disposable / replacable. In summary, I loved the job but the company needs to do some serious work on themselves.

    Continue reading
  10. "Easy-going"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Reading, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at H.Samuel part-time for more than a year

    Pros

    Flexible place where you can learn soft transferable skills

    Cons

    Not much promising for progression

Viewing 1 - 10 of 172 English Reviews

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