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H.Samuel Reviews
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    H.Samuel Reviews

    Updated 18 March 2019
    86 reviews

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    2.9
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    Terry Burman
    12 Ratings

    Employee Reviews

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    Pros

    • "Flexible hours, holiday leave, good pay" (in 8 reviews)

    • "Good team and approachable area manager" (in 5 reviews)

    Cons

    • "Offer of commission is unrealistic due to sales targets" (in 5 reviews)

    • "Bad management, lots of selling pressure, high sales targets, low wages, bad commision structure, unflexible hours, no training time for new starters" (in 4 reviews)

    More Pros and Cons

    1. "Sales Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at H.Samuel part-time

      Pros

      Discount. Busy. Interesting work, got to learn

      Cons

      Working at Christmas is hectic, not as many hours as I wanted

      Advice to Management

      keep going

    2. "Good Company!"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at H.Samuel part-time

      Pros

      Supportive Management
      Great teams
      Constructive criticism

      Cons

      Stores need a bit of TLC, in terms of design

      3. Join the H.Samuel team
      See Our Latest Jobs

    3. "I enjoyed working there"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at H.Samuel part-time

      Pros

      Happy relaxed environment, enjoyable job with opportunity to develop your skills.

      Cons

      The computers are really dated.

    4. "Customer assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service in Warrington, North West England, England
      Former Employee - Customer Service in Warrington, North West England, England
      Doesn't Recommend

      I worked at H.Samuel part-time (Less than a year)

      Pros

      Clean and tidy environment
      Nice customers

      Cons

      Patronising staff
      Un-helpful staff who don't want to support you especially if you are young.

      Advice to Management

      Work on reminding your long-standing staff that they were also young once and need lots of support in this type of job.

    5. "Very target focused"

      StarStarStarStarStar
      • Career Opportunities
      Former Employee - Apprentice Sales Associate in Nottingham, England
      Former Employee - Apprentice Sales Associate in Nottingham, England

      I worked at H.Samuel full-time (Less than a year)

      Pros

      Discount on jewelry/watches

      Competitions for staff members to win holidays/prizes etc

      Cons

      I was only on an Apprentice wage (£3.70.)

      Didn't get much training like i was promised in the interview

      The main focus seemed to be about meeting sale targets and as an Apprentice, i found it a bit too stressful and was pressured by my manager a lot to meet my targets.

      I worked in a small team who welcomed me however they would often gossip about staff at other H.Samuel/Ernest Jones stores.

      Advice to Management

      Be more honest about what the Apprentice job role involves, such as sale targets etc as i don't remember that being mentioned in my interview.

    6. "Sales Assistant"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at H.Samuel part-time

      Pros

      Good team and approachable area manager. Manager has been in the comtfpr many years and is realistic with their views of sales etc.

      Cons

      Poor pay and short staffing.

    7. Helpful (1)

      "Very unorganised company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Christmas Sales Associate
      Former Employee - Christmas Sales Associate
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at H.Samuel part-time (Less than a year)

      Pros

      Only positive that came out of this was the experience I gained which I will take elsewhere and some of the friendships I have gained.

      Cons

      There was always issues with hours in the store and there not being enough hours for everyone. There was also a lot of unnecessary bitchyness from the younger members of staff and management. You would find management and the other staff quite frequently huddled in the back office talking while you had a queue in the shop. Christmas temporary staff are made to feel very unwelcome, we were actually only employed for around 8 weeks and during that time we always felt like an ‘extra’.

      Advice to Management

      Appreciate every member of staff that you employ even your Christmas temporary staff, you may just find that your ‘Christmas temps’ are doing a better job than your permanent staff. Sometimes a thank you can go a long way...

    8. "Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at H.Samuel part-time

      Pros

      Good pay lol
      Decent shift patterns

      Cons

      Bad management
      Too demanding
      Too sales focused

    9. "Good student part-time job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retail Sales Associate in Leeds, England
      Former Employee - Retail Sales Associate in Leeds, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at H.Samuel part-time (Less than a year)

      Pros

      - A respectable ~£7.20 wage for at the time a 16-year-old and a genuinely helpful and friendly team.
      - Each day is different and never boring.

      Cons

      - Over the Christmas period was forced to work over my agreed contracted hours
      - High turnover of staff meant that it was hard to maintain a high spirit
      - Understaffed during Christmas period

    10. "Needs better pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Reading, England
      Former Employee - Sales Associate in Reading, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at H.Samuel part-time (Less than a year)

      Pros

      Great team to work with

      Cons

      Unrealistic targets, needs better pay

      Advice to Management

      Better pay to offset the unrealistic targets set.