HSN Reviews

3.3

35% would recommend to a friend

(1,223 total reviews)
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David Rawlinson II

39% approve of CEO

22% positive business outlook

HSN has an employee rating of 3.3 out of 5 stars, based on 1,223 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HSN employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

1K reviews
2.0
29 Jun 2015

It's not really fun here

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee discounts are nice, assuming the company sells things you're actually interested in buying. Two paid community service days per year are a great benefit. PTO and holidays are competitive with other companies, and you get most of the time upfront, as opposed to having to earn it weekly.

Cons

If you have to bolt giant "It's fun here" signs all over the walls, it's probably not actually fun here. Don't just say it's fun... make it fun. The senior leaders talk a good game about the company's vision and culture, but in reality it's a much different story. The CEO is completely out of touch with employees. While frontline reps are struggling to make ends meet, the CEO sends e-mails bragging about celebrities she rubbed elbows with, awards she won, her lobster dinners, and her summer house in the Hamptons. Currently, most of her time is spent talking about charity work, and she never stops begging for donations from employees who can't even get a 40 hour work week. It would be great if she spent less time pretending to be Oprah and spent more time focusing on growing the business. Any profits seem to go to the most senior leaders, and never back to the employees. Most employees will get only a 3% raise every year.

1.0
16 Dec 2015

Merry Christmas, you're fired!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a paycheck. the work is interesting, and the front line people are great.

Cons

The long, slow, death spiral has begun. A lot of us here have been quietly predicting that HSN has peaked as a company. Their target demographic is aging, and the younger audience they are so desperate to attract isn't interested in shopping on TV. Many of them aren't even subscribing to cable at all, which forces HSN to compete in the much more competitive online space along with the likes of Amazon, eBay, and everybody else all while being saddled with a ton of expensive overhead and a huge campus full of TV studios & office space in St. Petersburg, Florida. Now they've begun to see some "disappointing earnings reports", and responded by firing 50 people because they make too much money. Letting go of loyal & experienced people during the Holidays is something of a company tradition at HSN, but it does happen during the rest of the year too. Now the CEO is trying to re-org the company, but she won't likely succeed. The audience is slowly going away, and this company will try to shift away from what it once did well to try and attract an audience that won't be there. In 10 years HSN will likely be a radically smaller company.

2.0
28 Mar 2017

A sinking ship

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The employee discount is nice, assuming you can find something you actually want to buy. It's fun seeing celebrities around the campus.

Cons

The company has gone far too long without investing in IT infrastructure; systems are outdated, sluggish, and glitchy, resulting in a high number of customer order errors. Many managers were hired because they are Type A personalities, even though they are not qualified to run a department. Opportunities for advancement are limited. Pay is not competitive with other businesses in the area. Mindy and the senior leadership team have no plan to turn the business around and instead keeps spouting the same tired lines about "leveraging content" and "telling a story."

Viewing 1 - 3 of 1,223 Reviews

Glassdoor has 1,296 HSN reviews submitted anonymously by HSN employees. Read employee reviews and ratings on Glassdoor to decide if HSN is right for you.