Is Hampton Inn by Hilton a good company to work for as a Guest Service Manager?

Guest Service Manager professionals working at Hampton Inn by Hilton have rated their employer with 2.7 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Hampton Inn by Hilton employees being 3.4 out of 5 stars. Search open Guest Service Manager jobs at Hampton Inn by Hilton now and start preparing for your job interview by browsing frequently asked Guest Service Manager interview questions at Hampton Inn by Hilton .

Does Hampton Inn by Hilton pay Guest Service Manager employees well?

Guest Service Manager professionals rate their compensation and benefits at Hampton Inn by Hilton with 2.2 out of 5 stars based on 16 anonymously submitted employee reviews. This is 20.4% worse than the company average rating for salary and benefits. Find out more about Guest Service Manager salaries and benefits at Hampton Inn by Hilton .

What are the top reviewed jobs at Hampton Inn by Hilton?

Front Desk Agent (395) , Housekeeper (219) , Front Desk Receptionist (154) , Night Auditor (124) , Night Auditor/Front Desk Agent (68) , General Manager (65) , Guest Service Representative (61) , Breakfast Attendant (56) , Front Desk Associate (47) , Housekeeping (46) , Guest Service Agent (45) , Assistant General Manager (44) , Front Desk (44) , Front Desk Clerk (38) , Sales Manager (29)

What are the pros of working at Hampton Inn by Hilton according to real employee reviews?

"The people are great and wonderful" ((in 113 reviews)); "Great benefits working in the hotel industry and you get to meet a lot of people from all over the world" ((in 103 reviews)); "The staff is friendly and the guests are usually great" ((in 65 reviews)); "great coworkers and guest are usually nice" ((in 59 reviews)); "Fun and friendly work environment" ((in 49 reviews))

What are the cons of working at Hampton Inn by Hilton according to real employee reviews?

"Poor management and no one cares" ((in 191 reviews)); "Long hours as any hospitality job" ((in 61 reviews)); "No managers know how to "manage" right" ((in 48 reviews)); "Some management companies are cheap" ((in 30 reviews)); "Pay sucks and no room for advancement" ((in 25 reviews))

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Hampton Inn by Hilton

Hampton Inn by Hilton Guest Service Manager reviews

2.7

46% would recommend to a friend

(16 total reviews)

Christopher J. Nassetta

54% approve of CEO

47% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.5

Career opportunities

2.8

Culture and values

2.3

Work/Life balance

2.2

Compensation and benefits

1.4

Senior management

Guest Service Manager employees have rated Hampton Inn by Hilton with 2.7 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Guest Service Manager professionals have an average working experience there. Hampton Inn by Hilton is rated 25% below average by Guest Service Manager professionals compared to other employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

16 reviews

2.0

16 Dec 2024

Would not recommend

Guest service manager

Recommend

CEO approval

Business outlook

Pros

Great team to work with.

Cons

Not paid enough, always working overtime, and managers can be overbearing/expect you to do their jobs.

3.0

25 Apr 2024

Good place, low salary for London, higher management is sexist and homophobic

Guest service manager

Recommend

CEO approval

Business outlook

Pros

Good position, fast promotion, great Hilton discounts

Cons

No commissions, sexist and homophobic management,

3.0

10 Jul 2023

Fair

Guest services manager

Recommend

CEO approval

Business outlook

Pros

Schedule flexibility, working with people

Cons

Not a place for competitive pay

Viewing 1 - 3 of 16 Reviews

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Jobs at Hampton Inn by Hilton

Night Guest Service Manager

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Hampton Inn by Hilton reviews FAQs

Hampton Inn by Hilton reviews Hampton Inn by Hilton Guest Service Manager reviews

Hampton Inn by Hilton

Hampton Inn by Hilton Guest Service Manager reviews

Ratings by category

Reviews by job title

Would not recommend

Good place, low salary for London, higher management is sexist and homophobic

Fair

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