Hilton Reviews | Glassdoor.co.uk

Hilton Reviews

Updated 15 February 2019
3,745 reviews

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4.0
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Employee Reviews

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Pros
Cons
  • "Not a fantastic work/life balance" (in 106 reviews)

  • "There is no downside in this position except maybe some long hours" (in 178 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (26)

    "What a Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Great work/life balance, interesting work, great people. Company is very diverse.

    Cons

    Like any large company, projects can take very long to take off and complete.

    Advice to Management

    Continue focus on work/life balance initiatives. It is definitely something that makes the company stand out among potential employers.

    Hilton Response

    23 Apr 2018 – Alexis, Human Resources

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More


  2. "Guest Relation Officer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton full-time

    Pros

    Very nice working environment, very nice people.

    Cons

    usually needs overtime and some nightshifs.

    Hilton Response

    26 Oct 2018 – Human Resources Manager

    Thank you for taking the time to submit a review and provide feedback for us. It sounds like you lived the Hilton values and brought the Thrive@Hilton pillars of Body, Mind and Spirit to life. We... More

  3. "Hilton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Receptionist in London, England
    Current Employee - Front Desk Receptionist in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Team member and family friends rate available worldwide. Friendly working environment. Online courses you can train yourself with

    Cons

    Low starting salary. Not so user friendly operating system interface. A lot of times you can't see or check your payslips which is issued online.

    Hilton Response

    8 Feb 2019 – Human Resources Manager

    Thank you for taking the time to provide your opinion and feedback. We do our very best to provide competitive compensation packages. If you would like further assistance in addressing your concern... More


  4. "They are closing the entire Finance of the brand and moving to India"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in London, England
    Current Employee - Finance in London, England
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Meal on the place, amazing people and even under lots of pressure and huge workload the atmosphere is still good. It was great for me CV and people always respect you knowing how hard you have worked.

    Cons

    Really low pay, crazy work volume, many deadlines, understaffed. Everything is under budget and the budget is always amazingly tight, the senior management is always incredibly stringy and never approves expenses, so many work colleagues from different department can't even buy uniform (it should be provided by the company). Besides that, I used to work in cluster that was completely dissipated, all the accounts payable and receivable are moved to India, we were a big team of 19 employees in finance, they dissipated the entire team and left on the cluster 4 people. I honestly don't know how they are managing that, when we were in many employees was already a lot to take in and do.

    Advice to Management

    They ruin things trying to make profit. In my opinion there is no much thought in the employee. To say that offer cheap hotel rates in their travel program it's not enough to make the work place great.

    Hilton Response

    8 Feb 2019 – Human Resources Manager

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities... More


  5. Helpful (1)

    "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    It is all pretty good

    Cons

    The teams can be a little strange

    Hilton Response

    11 Jan 2019 – Human Resources Manager

    Thanks for your review. We appreciate all you do for Hilton!


  6. "Too many extra hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Manager in London, England
    Current Employee - Event Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Cheap holidays in nice places

    Cons

    Bad management, especially in the middle tier

    Hilton Response

    28 Jan 2019 – Human Resources Manager

    Thank you for taking the time to provide us your feedback. We acknowledge that Team Members have responsibilities outside of work so we do what we can to help them manage these multiple demands... More


  7. Helpful (1)

    "Commis chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Staff in Cobham, Surrey, South East England, England
    Current Employee - Kitchen Staff in Cobham, Surrey, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Good place to work
    Nice treatment
    Easy to talk with supervisor (Head chef)
    Chance to encrease

    Cons

    Some times little disorganized in the kitchen.

    Hilton Response

    8 Feb 2019 – Human Resources Manager

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More

  8. "Good education but ...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England
    Former Employee - Anonymous Employee in Bristol, England
    Recommends
    No opinion of CEO

    I worked at Hilton full-time (More than 10 years)

    Pros

    If you are up to it great further education. A lot of it on top of working times but beneficial. The travel benefits are great.

    Cons

    Low wages.
    Especially with franchise companies you feel a bit used they take it all out of you, exhaustive.

    Advice to Management

    A chocolate is great but a thank you or well done is more worth.

    Hilton Response

    3 Jan 2019 – Human Resources Manager

    Thank you for taking time to give us a review and provide feedback regarding pay. Hilton takes pride in providing fair compensation and a culture of recognition that matches each Team Member's... More


  9. "Housekeeping Coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton full-time

    Pros

    the staff is very good

    Cons

    nothing to be mention

    Hilton Response

    21 Dec 2018 – Human Resources Manager

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  10. "CDP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Chef in London, England
    Former Employee - Breakfast Chef in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time (Less than a year)

    Pros

    Learning and improving new skills

    Cons

    It's never boring always something to do

    Advice to Management

    Keep up the good work

    Hilton Response

    8 Feb 2019 – Human Resources Manager

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We... More