Pros
N o n e whatsoever
Cons
Leadership has deteriorated significantly. What was once a good place to work has become an organisation consumed by constant cost cutting with little consideration for the people. Commercial decisions around client fees are unsustainable, employees are expected to deliver high-volume outcomes with ever-increasing workloads. Despite this, there are no meaningful pay reviews, bonuses, or meaningful recognition . Leadership is disconnected, with too many decisions appearing to favour internal politics over capability. Significant investment in technology has failed to deliver the promised benefits, while change is rolled out with little planning or support. Morale is at an all-time low, and the organisation feels like a sinking ship rather than a business with a clear direction.
