Does IAG Loyalty pay their employees well?

According to anonymously submitted Glassdoor reviews, IAG Loyalty employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at IAG Loyalty. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at IAG Loyalty?

73% of IAG Loyalty employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IAG Loyalty 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at IAG Loyalty?

Sales Agent (9) , Senior Manager (8) , Customer Service Agent (6) , Manager (6) , Graduate Trainee (5) , Anonymous (3) , Customer Service Representative (3) , Sales (3) , Sales Representative (3) , Analyst (2) , Customer Advisor (2) , Customer Loyalty Advisor (2) , Partner Manager (2) , Partnership Manager (2) , Pricing Analyst (2)

What are the pros of working at IAG Loyalty according to real employee reviews?

"Great atmosphere and culture!" ((in 31 reviews)); "Great people to work with" ((in 29 reviews)); "good benefits, stand by flights" ((in 25 reviews)); "Great travel benefits" ((in 18 reviews)); "You will find supportive, kind and friendly colleagues here who will go above and beyond." ((in 12 reviews))

What are the cons of working at IAG Loyalty according to real employee reviews?

"Appalling managers." ((in 9 reviews)); "Base salary is low, compensated by a large bonus that brings total remuneration to just about competitve." ((in 7 reviews)); "No career progression at all" ((in 6 reviews)); "morale and motivation of those remaing is low" ((in 6 reviews)); "Leadership teams completely removed from reality" ((in 5 reviews))

What are the top reviewed IAG Loyalty locations?

Crawley , London , Warrington , Birchwood , Heathrow , Harmondsworth , Brighton , Manchester , Warrington , Chiddingfold , Victoria

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IAG Loyalty

Part of International Airlines Group

IAG Loyalty Reviews

3.8

73% would recommend to a friend

(244 total reviews)

Adam Daniels

84% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity and inclusion

4.1

Work/Life balance

4.0

Culture and values

4.0

Compensation and benefits

3.6

Senior management

3.3

Career opportunities

IAG Loyalty has an employee rating of 3.8 out of 5 stars, based on 244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IAG Loyalty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

244 reviews

5.0

7 May 2026

Great team and benefits, but office space is limited

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great team and energetic feel. Fast paced so no day is boring, Office location is easy to get to. WFH and benefits are great.

Cons

Office space can be limited at times.

1.0

7 May 2026

Has lost it's way - needs a significant shake up.

Partnership manager

Recommend

CEO approval

Business outlook

Pros

-Good Travel benefits -Bonus when paid -Central location (expensive travel)

Cons

- Lack of diversity in leadership, if you are not prepared to flatter and don't fit the right "profile", then forget it - Lack of transparency on pay and benefits - disparities between teams - New ventures misjudgement, untold losses due to launch of sub-optimal products leading to back-tracking and organisational chaos - Negative press coverage of change to Club (Extension gate etc.)

4.0

3 May 2026

Great team with amazing perks and no real downsides

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good people, good team and amazing perks

Cons

None that i can think of

IAG Loyalty Response

1mo

Hi, thanks for sharing your positive review of your time at IAG Loyalty. It's great to see that you valued our people-first culture and competitive colleague perks.

Viewing 1 - 3 of 244 Reviews

Jobs at IAG Loyalty

Delivery Manager (Spanish Speaking)

Senior Delivery Manager

London, England

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Full-Stack Engineer (App Team)

Ecommerce Manager (12 month FTC)

United Kingdom

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