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ICON Communication Centres

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ICON Communication Centres Reviews

3.8

71% would recommend to a friend

(209 total reviews)

Helen Hickin

81% approve of CEO

57% positive business outlook

ICON Communication Centres has an employee rating of 3.8 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON Communication Centres employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

209 reviews
3.0
20 Apr 2023

why not but short term

Recommend
CEO approval
Business outlook

Pros

Good for non-czech speakers, your English doesn't have to be perfect either. you'll find great colleague, multi cultural company, multisport card, fruits... in my point of view it if a nice first job to get an intensive training on sales or customer services

Cons

Unfortunatly there are too few possibility to evolve in Icon, salary is basic and the office is too noisy. a lot of turn over.

3.0
10 Nov 2021
Recommend
CEO approval
Business outlook

Pros

People working there are all so lovely. There is so much diversity and I don’t know any cases of overt discrimination. If you’re feeling down there’s support available. Opportunity to move up the ladder easily.

Cons

They really like to work you for a company paying so little. You’re pushed into meeting a bonus quota which increases every so often and if you do take time off they “encourage” you to make up the hours by working overtime but get upset if you don’t. Also there’s just a lack of transparency with management. They don’t like to tell you exactly what they want but then get mad when you don’t do exactly that. Their demands keep changing and there’s a lot of false promises. Many promises are said but few promises are actually carried out/change their criteria. The bonus thing is a sham too. God forbid you don’t hit your performance in one day you better work twice as hard the next day or 3 times as hard the next one or 4 times the day after that or no bonus for you. And hope you don’t get a new/bad team member because now you have to work even harder to make up for them. You still have to be doing work even if there is no internet etc the entire day??? Also can be very monotonous.

avatar
ICON Communication Centres Response
4y
Thanks for your review and for acknowledging how great our colleagues are and ICON's commitment to diversity. We're very sorry to hear about your cons, the reality is that targets are adjusted if you take holidays and no one would ever expect you to 'guess' at your job functions; if this is happening, let's fix it - please email info@theiconadvantage.com with the details of your allegation. Bonuses are most certainly not a sham so where this perspective comes from is baffling - please contact us with more information regarding your allegation so we can investigate. Thank you.
5.0
29 Oct 2021

A great company to work at!

Recommend
CEO approval
Business outlook

Pros

Working in such a dynamic multicultural team has made me feel at home especially during times I feel homesick. My colleagues have now become my friends, and we're such a great team!

Cons

I have nothing negative to say

Viewing 1 - 3 of 209 Reviews

Glassdoor has 224 ICON Communication Centres reviews submitted anonymously by ICON Communication Centres employees. Read employee reviews and ratings on Glassdoor to decide if ICON Communication Centres is right for you.