ID Images Reviews

Stagnant wages - expect a 1-2% pay increase every year, which considering inflation is 2-3% yearly means no increase in quality of life. It's better than going backwards, but it is easy to find fair wages elsewhere. Workload is well above what is possible for staff to handle. It means your always busy but also stressed out about never "catching up". Company is structured into defined groups (ie. production, customer service, purchasing) and there is constant animosity between each group to the point of hostility. This is exaggerated every time there is an customer complaint. Each group attempts to skirt responsibility by pinning the error somewhere else. HR is (seemingly) powerless to deal with issues between staff and management, so bullying, sexual harassment, and racial derogatory remarks tend to run rampant. Employee turnover is incredible high, even with employee retention perks. Equipment is old and upgrades are few and far between, so quality work is hard or impossible to produce. Training for new employees is lacking. CYA (cover your @ss) style email messages are rampant and will be used against you in a heartbeat.

Low pay and raises, poor management, completely untrained user base, no mentorship, no career prospects. Company is owned by private equity in the process of stripping down the company while inflating numbers to sell it off. Former CEO Jeff Fieklow abandoned the company leaving it with a consultant as a place holder. High volume of resignations and terminations in the last year, both of which mostly without notice. Very little back fill of vacated positions. Existing staff expected to adjust. IT leadership allows other departments to walk all over helpdesk. When asked to speak to other employees about how they interact with helpdesk I was told "unfortunately, there's no rule against being an a---hole here". Members of the production floor are openly bigoted and called for the execution of "the LGBTs" so we could report none in our country. Executive had a sexist sticker on her desk about how "women don't need an at work sign because unlike men, they're always working". Higher earning saleswoman is allowed to dictate the career progress of people outside her department based on her personal feelings towards them. CIO upgraded the company's primary productivity software by "ripping the band-aid off" without due testing and is now spending weeks fielding tickets from confused users. Terrible communication skills through all tiers of employee. Learned helplessness and weaponized incompetence is the primary mode for most workers. IT leadership has had over 10 years, but has not established a knowledge base during this time , and does not share over 10 years worth of documentation. Expects each new hire to generate their own documentation from scratch, resulting in a chain of barely useful text files scattered across multiple locations. Sudden policy changes with expectations being expressed differently between CIO and management. Hostility between departments with a focus on shifting blame. Extremely poor SOPs and practices. Employee morale generally low, concerned employee questions answered by either ignoring them, or giving hand wave away answers, at quarterly town hall meetings.