Index Exchange Reviews

Updated 31 May 2021

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Found 162 of over 175 reviews

4.1
74%
Recommend to a Friend
90%
Approve of CEO
Index Exchange President & CEO Andrew Casale
Andrew Casale
128 Ratings
Pros
  • "Fair compensation, great work-life balance(in 19 reviews)

  • "Free lunches, "unlimited sick days" (though roughly 20 sick days taken per year will affect you and your promotability negatively)(in 16 reviews)

  • Cons
  • "Growing pains of any other successful company(in 16 reviews)

  • "PS: The real superstar engineers at IX are modest and great people who are regularly treated poorly as they don't play office politics(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great company with huge potential

      5 Mar 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Company has a great vision, and the determination to fulfill it - People are friendly, intelligent and not afraid to share their opnion - Work life balance is pretty strong and being a family company they ensure that family comes first

      Cons

      - Over the past few years, there have been a few growing pains but the exec team has been focused on addressing any issues that scaling so quickly has created

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    2. 1.0
      Former Employee, more than 1 year

      Toxic culture and disorganized in-experienced middle management

      24 Nov 2020 - Senior Solutions Consultant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salaries and benefits and potential to progress quickly, if you don't want a life or family

      Cons

      Middle management have no autonomy

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      3 people found this review helpful
    3. 4.0
      Current Employee, more than 1 year

      Going Places

      25 Jul 2020 - Solutions Consultant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great time to be involved at such a innovative company

      Cons

      Do not just invest in new initiatives, some older ones need a review and overhaul

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    4. 5.0
      Current Employee, more than 1 year

      Great Team, Fulfilling Work

      7 Dec 2016 - Associate Client Services Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The IX team and the industry itself make IX an energising place to work. Senior leadership have positioned the company well to succeed long term. They really care about the organisation and the team overall.

      Cons

      IX is growing and with that growth comes change; adaptability is paramount to being successful here.

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      3 people found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      An Inefficient Exchange

      21 Apr 2021 - Current Employee - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      • Health Care (fully covered for employees and family members), • 401K match up to 5% • 4 weeks vacation to start, 5 weeks for employees at 5 years and up

      Cons

      • Changed the unlimited sick day policy DURING Covid to only 12 days (makes no sense to change during a pandemic for illness that takes 14 days to recover from). • Products are behind competitors. The company is playing catch up because leadership was heavily focused on non-revenue driving initiatives for the past 4 years. • Company believes in operating extremely lean and is proud of this fact. However, what they fail to understand, is that they have not built out the tools, training, and processes to handle a lean structure. This has led to overworked, unhappy employees. • Equity plan-vests over 4 years but if you leave before 5, you lose everything (even if its fully vested).

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      4 people found this review helpful
    6. 5.0
      Current Employee

      Great company to work for

      4 May 2021 - Senior Software Engineer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very engineering first mentality. Management and ELT are passionate and really care about their employees. Challenging problems to solve on a global scale. Index owns and operates their own hardware worldwide and place heavy investments into infrastructure, reliability and scalability. Definitely in a hyper growth stage.

      Cons

      Growing pains that are common with a company growing at their pace. Maintaining legacy monoliths written in Perl, however they’re slowly transitioning to a more modern architecture in Go. Org-wide changes are slow, but steady. Not a lot of insight into product or engineering roadmaps outside of the leadership bubble. (Eng leads, engineering managers, directors, etc.)

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    7. 5.0
      Former Employee, more than 5 years

      Great company with excellent leadership

      31 May 2021 - Scrum Master in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Healthy, safe and fun environment to work in where everyone looks out of one another.

      Cons

      Work from home has caused some challenges in team dynamics

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    8. 5.0
      Current Employee, more than 1 year

      Amazing management

      26 May 2021 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, great team!! Amazing company!!

      Cons

      Would like to see some flexibility around remote options.

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    9. 5.0
      Current Employee, more than 3 years

      Huge Potential

      28 Apr 2021 - Analytics 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Continually Challenged - Flexible work environment - Office perks and vacation time is competitive - Exec team genuinely cares about their employees

      Cons

      - Tech debt has caught up, but is being addressed - Continuously 'Re-orging' but is a symptom of growth

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    10. 4.0
      Current Employee, more than 1 year

      Understands and appreciates the role of an EA as partner

      6 May 2021 - Executive Assistant in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      IX values its executive assistants. You work closely with the executive and their direct reports to establish and understand goals and priorities and partner with them to succeed. Project management is a core component of the job role. Continued success and growth even during a pandemic. Constant and updated communication.

      Cons

      Lots of building and growing going on which sometimes leads to lack of communication and hiccups. Nothing unfamiliar with this stage of growth.

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