Does Inland Revenue pay their employees well?

According to anonymously submitted Glassdoor reviews, Inland Revenue employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Inland Revenue. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Inland Revenue?

69% of Inland Revenue employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Inland Revenue 4.3 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Inland Revenue?

Customer Service Officer (29) , Customer Service Representative (21) , Customer Service (5) , Customer Service Representative (CSR) (5) , Analyst (4) , Customer Compliance Specialist (4) , Advisor (3) , Customer Service Specialist (3) , Senior Advisor (3) , Solicitor (3) , Accounting Advisor (2) , Business Designer (2) , Business Support Officer (2) , Collections Officer (2) , Customer Services Officer (2)

What are the pros of working at Inland Revenue according to real employee reviews?

"Generally good people" ((in 19 reviews)); "Easy to achieve a good work/life balance" ((in 17 reviews)); "Good employee protection and culture" ((in 12 reviews)); "Training was good and easy" ((in 8 reviews)); "Flexible working hours" ((in 7 reviews))

What are the cons of working at Inland Revenue according to real employee reviews?

"Pay is low and can be improved" ((in 7 reviews)); "Salary is limited as public service" ((in 6 reviews)); "Change is frequent, often without consultation by management" ((in 5 reviews))

What are the top reviewed Inland Revenue locations?

London , Woking , Dundee , Telford

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Inland Revenue

Inland Revenue Reviews

3.9

69% would recommend to a friend

(201 total reviews)

Peter Mersi

96% approve of CEO

80% positive business outlook

Ratings by category

4.3

Diversity and inclusion

4.3

Work/Life balance

3.7

Culture and values

3.6

Career opportunities

3.5

Compensation and benefits

3.3

Senior management

Inland Revenue has an employee rating of 3.9 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Inland Revenue employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

201 reviews

5.0

28 May 2026

Opportunities for growth overshadowed by team conflicts

Service owner

Recommend

CEO approval

Business outlook

Pros

Easy to move and develop

Cons

Developing senior leaders create conflicting environments between their teams

4.0

2 Apr 2026

IRD review

Customer service

Recommend

CEO approval

Business outlook

Pros

Flexibility-can often arrange time for appointments or events when required. Work life balance. Offers some of the week working from home.

Cons

No onsite parking so paid parks can be costly.

5.0

6 Jan 2026

best place I've ever worked

Business support officer

Recommend

CEO approval

Business outlook

Pros

Flexibility, work from home arrangements, benefits, location

Cons

Lower salary, hard to grow inside, no parking and no possibility to work remote 100% if on a hybrid contract, not even for a temporary period.

Viewing 1 - 3 of 201 Reviews

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