Interface Systems Reviews

4.4

86% would recommend to a friend

(207 total reviews)
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Brent Duncan

95% approve of CEO

87% positive business outlook

Interface Systems has an employee rating of 4.4 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Interface Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

207 reviews
1.0
24 Nov 2015
Recommend
CEO approval
Business outlook

Pros

I can't really find any. It has a paycheck is about the only one.

Cons

Let's talk organization because this place has none. I have been on contract with them for about a month and having contracted many places I knew that this was going to be a bad one week one. I stayed because the contracting company I work for is awesome and I have a lot of respect and loyalty to them so when asked to stick it out I did. The systems used here from the phones, the pc's, and the software is dated, slow, with no integration. Floor managers are ridiculous people one corrected me on having a hat on in the building while she was standing in front of me shoeless with her ashy feet and jagged toenails for all the world to see. The dress code is merely enforced upon employees and if you're management or a friend to the higher ups feel free to wear jeans while the rest of the employees wear slacks and collared shirts. They treat you more of a call center employee rather than an installer. They have a phone policy that pretty much reminds me of high school. They do not value you as an employee bottom line. Training is a joke with so many gaps in actual process and structure that it leaves you lacking when you go to the floor. Once on the floor get ready for a volume of work that allows no time to catch your breath. You have 3 minutes between calls to wrap up and that's not enough time. See the rational here is that if you're not getting any call right after that wrap up they need to up the call volume. My advice skip working here. it's a miserable environment. Update. 11-30-2015 : Was fired for this review. Though it was anonymous they guessed it was me but fired me before even confirming it. Luckily EEOC was able to take my case so keep that in ind when choosing this place to work.

1.0
19 Apr 2016
Recommend
CEO approval
Business outlook

Pros

It's a job! and you can get insurance.

Cons

Helpdesk is very clickish and the people that have been there the longest to the least amount of work. The "Leads" are lazy and the Manager is pretty useless. Small man complex, sad really. There is plenty for work to be done, very unorganized and hurry up and get the customer off the phone. Expect high stress from this typical call center environment. You are told to put a tech on hold so you can answer another call. Also when you do something just slightly wrong or even flat out wrong, there is an email sent to like 15 different people. The culture there is terrible everyone trying to get someone else in trouble. Even high school wasn't as bad as this place.

1.0
9 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Not much pro's to say about this company, other than they supply you with a paycheck on time.

Cons

Interface Security has to be the single worst place I have ever worked for in my life. The first problem with the company is the wages they offer. This was my first IT job; I started as a Technical Analyst working in the SMB (Secure Managed Broadband) side of the company. They typically start their employees off @ $15 an hour, which is WAY LOW for what they expect you to accomplish. They will make employees do "Mandatory Overtime" to accommodate for their horrible staffing model, which usually means you will do 50-60 hour work weeks. Management completely disregards concerns about technical issues, staffing and training. If you like being trained by email (They send you an email, after you read said email, they say you are now trained in that technology) then this company is for you. If you want REAL training (Classroom based, Q&A, hands on) ISS doesn't offer it, because that would cost too much and be too realistic to what a company should do. You will constantly be criticized by Management if you take a bathroom break, are 1 minute late back from lunch, or if you ask management any questions. Yes, if you ask management questions as they relate to the technology they ask you to support, they label you as a problem employee. If you are considering working for this company, DON'T.

Viewing 1 - 3 of 207 Reviews

Glassdoor has 209 Interface Systems reviews submitted anonymously by Interface Systems employees. Read employee reviews and ratings on Glassdoor to decide if Interface Systems is right for you.