Pros
The company has been in business for just over 20 years and has a number of contracts with both 1st tier and 2nd tier US air carriers. The pay is well matched for managers at similar firms.
Cons
The company lacks clear leadership and the CEO has recently "checked-out" having hired a consultant to run the company. Many of the contracts are under review for termination by the air carriers they serve. Critical decisions are often made by folks working in accounting and human resources who have little to no operational experience leading to service failures for the air carriers. The company routinely under bids contracts to win business and is often unable to recover. The general culture at the firm is neither people-oriented or customer-oriented with the general tact to be to fire the employee (front-line, supervisory, management, executive) and replace. Replacement supervisors and managers are lied to about the state of the contracts they are hired to manage. The company lacks diversity in the upper ranks and goes to great lengths to hold up a phony appearance of diversity and equal employment opportunities within the lower ranks. The health insurance is structured poorly and sub-par. Only single individuals need apply as the cost to add dependents to the employee's insurance is cost prohibitive (they even have you sign a release of acknowledgement that insurance for a family is cost prohibitive at time of hiring). Operationally, managers are overburdened with mountains of senseless paperwork as the HR functions of the company are not automated/online. HR does not support field managers. Field managers are expected to support HR. As the low pay for the front-line worker requires managers to be constantly hiring, operations for the air carriers suffer as managers/supervisors are unable to attend to the core business functions.
