Pros
I worked for the Company for almost 10 years as operations, put in years of my life and time. I helped the company in many ways, and helped the LOB reach goals for the client. In November of 2021 before Thanksgiving myself and 144 others were invited to a teams meeting. During this meeting the mic's and chat was muted. An employee came on mic to advise all of us in this meeting was being let go "due to downsizing." We got no reasons as to why or any type of possibility of what it might have been. The meeting was ended and my equipment was bricked. If you want to work for a Company that makes you feel like you are valued and that you have job security then look somewhere else. This company doesnt value their employees, there is no bonus structure, and the company would rather keep horrible attendance outliers and get rid of people who actually show up for work. The pay may look and sound good, but its not for you. They also don't grant any PTO time for phone agents even though they ask for in advanced as told by management. Please look somewhere else you have been warned!
Cons
Nothing not worth the time or money
