Kenect Reviews

Product is subpar. Sales are down, churn is increasing and the C-Suite don’t seem to take accountability for the company’s poor performance this year. They’re firing in sales and CX quickly yet the company’s problems are rooted in the product. The product, due to lack of development and a decreasing appetite in the marketplace make it hard to sell and difficult to retain. Most salespeople are not hitting quota and most CSM’s aren’t meeting their retention goals and therefore are making far less than needed. The sentiment from the C-Suite in response to employees expressing financial concerns was “be grateful you have a job.” And calling these concerns “toxic complaining” Many people have left and many more will be leaving soon.

It's not the same company it was 2 years ago when I started. I see the HR team blaming it on growth and normal changes as the company grows. It is much deeper than this. The C-Suite is greedy and dishonest. The management team is burned out and frustrated. Churn is going up and no one is hitting their goals. Customers don't care about the new products the high-powered insulated product team is building. I'm not sure who they think we will sell this stuff to. Trailer dealers and boat dealers don't care about the stuff we're building.