LG Electronics Alabama Reviews

The cultural differences between Korean management and American workers was extreme. Working less than 60 hours a week was frowned on. Management was severely lacking in leadership skills. Four people filed HR complaints against my supervisor in the past 6 months. There is very limited room for advancement, and only Koreans get to top management level. Priorities shifted almost monthly, so any efforts put towards a specific goal were wasted when management lost interest. My title was planning analyst, but 90% of my job was doing pivot tables and vlookups in excel. I never actually analyzed anything.

Healthcare benefits are excellent but, forget about taking vacations when you wanted, they'll decide. Forget about your life during your work week and even during your days off you'll be requested to prescreen and call customers off the clock (off course they'll ask you off the record). Forget about factory training at all, some short videos and some basic training the first three weeks during your stay in Alabama, that's it. Customers think technicians get training in every new product, that never happened. The worst and most complicated administrative system ever created, you'll spend hours for simple tasks plus hours driving that means few minutes working in what you like, fixing things. 8 calls (work orders) a day (plus one extra emergency call (last minute work order)) no matter your area of coverage. Calls are being added 24/7, that means you'll have a compressor job added but no time for request a time "block" so that will mess up your route, hence, customers will complaint for your ETA , etc. and you'll have days ending at 10pm and an average of arriving your house around 7-8pm. Managers are just brainwashed robots following the Korean management. TCC (Technical Support) are useless, rude and ignorant people, they never gonna help you. Routing will never support you, you are on your own, even if you call sick, you need to call customers and reschedule them. Also, please be aware, there are no holidays, when you have a holiday, is mandatory to work an extra day the following week. The same happens if you call sick the same day, they going to make you work make up hours during that week or an extra day next week. Nonexistent support from management when you have a hostile or complicated customer. You are on your own. Parts, you'll spend hours a week dealing with parts you won't use, receiving and returning them. Constant micromanagement (to the level that they'll know if you didn't order a part during prescreening) and pressure, dozens of emails, text messages and calls during your day, lists of performance, redundant robotics and daily meetings (don't even think about saying what you think). Take the job if you need money, but you'll need to be flexible and adapt yourself to the Korean way of labor, that means LG will own you and squeeze you to death.