Pros
- Some great team members that truly learned from each other - Strong cross-department collaboration, better than I’ve experienced at other start-ups
Cons
- Weak and inconsistent strategy - There was a constant push to try new ideas without committing to them long enough to execute properly. There seemed to be a belief that the next idea would fix everything, with limited consideration for delivery, impact, or the disruption caused by frequent change - For a company focused on financial well-being, memberships were unnecessarily complex and difficult to exit. This felt particularly concerning given the focus on the financially under-served member base - many would be considered vulnerable under consumer duty. This was made worse with a broader lack of understanding across the business of how credit actually works - As echoed in previous reviews, redundancies were handled poorly. There was significant change, no clear strategy, and little reassurance for remaining employees. Senior leadership appeared reluctant to engage directly with the process, with much of the responsibility and emotional labour falling to middle managers
