LUCHFORD Reviews

3.0

49% would recommend to a friend

(41 total reviews)

Kelly Luchford

54% approve of CEO

48% positive business outlook

LUCHFORD has an employee rating of 3.0 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LUCHFORD employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

41 reviews
5.0
17 Feb 2026

Very supportive agency

Recommend
CEO approval
Business outlook

Pros

Mentorship and Collaboration: Excellent opportunities for mentoring, with a strong culture of sharing contacts and networks. There’s a strong sense of teamwork throughout. Client Experiences: Exposure to a wide range of clients and experiences—from dinners to press trips. Everyone is encouraged to meet and host press and KOLs. Kelly, the CEO, is very hands-on, providing excellent learning opportunities and fostering creativity. Work/Life Balance: Flexible hours and a supportive approach to work/life balance—the best I’ve experienced at an agency. Creative Brainstorming: All levels are encouraged to contribute to creative sessions. Time is deliberately set aside for brainstorming, which everyone enjoys. It's very inclusive. Culture and Team Spirit: Regular team drinks on Thursdays, plus summer and Christmas parties. Hard work is recognised, and there are plenty of fun team events.

Cons

Opportunity for more travelling - the agency is taking on more global clients, which is exciting

2.0
23 Oct 2025

Great Opportunities, Terrible Culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Very good for strengthening your network and/or building media and talent contacts with access to multiple clients willing to host. - If the CEO likes you, the opportunities here are incredible. Kelly will mentor your, invite you to join her at events and media lunches, put you on the best clients and fast track your growth in the agency. - Finance/HR team are lovely. - One of the best work/life balances I have come across in agency - the office is usually cleared by 5.30pm. Option to flex up to 1h earlier or later with prior notice. - Great consultants/freelancers.

Cons

- Toxic environment and horrible office culture with pods assigned based on the CEO's favourites. If you're not a favourite, good luck getting her attention or even a response. - Lack of processes e.g CEO makes her own rules, no media monitoring services, no agency database etc. - Opinions are shut down immediately if they're different to others. - Lack of strategic counsel and expertise provided to clients. Feedback isn't shared, even if it's been received more than once and starts to be at the detriment of the agency. Inconsistency among client roster - a few in particular that are very out of place and wanting luxury placements for consumer campaigns. - Inconsistent planning (e.g 6 / 12 month strategy for clients). - Terrible management with a severe lack of communication. Instead of sharing feedback or what's frustrating them, they won't acknowledge you or be unresponsive to emails to avoid confrontation. - Micromanagement from some seniors and very inconsistent feedback. Very political so if they feel you're stepping on their toes, they will show you (in front of the whole team) who's boss. - Some Directors are very up and down so you never know how they'll be with you. Also won't acknowledge struggles you're having with results or provide support - even if you're offering solutions and showing multiple different avenues you've tried managing it independently first. - Multiple conversations in the office that lended themselves to disordered eating, comments made about people from the north and constant references back to wealth and money.

5.0
11 May 2025

A Lovely Team

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The team at Luchford has been very welcoming from day one. There are opportunities to grow within the business from junior to senior management, working across some really great clients. All teams sit around one pod, which is wonderful for interaction and brainstorming ideas. I would highly recommend to anyone looking for a new role.

Cons

There are some days where you have to work later or travel abroad due to events but these are always really fun and great for networking!

Viewing 1 - 3 of 41 Reviews

Glassdoor has 42 LUCHFORD reviews submitted anonymously by LUCHFORD employees. Read employee reviews and ratings on Glassdoor to decide if LUCHFORD is right for you.