Disorganized structure, weak culture, and unclear direction despite strong brand name
Pros
Competitive salary compared to other agencies in Hong Kong Opportunity to work on high-profile global clients Strong legacy brand and network
Cons
Management lacks clarity and direction, particularly during ongoing global restructuring Onboarding process is minimal to nonexistent, making it difficult to integrate or succeed early on Culture feels political, with large egos and limited collaboration Transparency from leadership is low; decisions around restructuring and layoffs are poorly communicated Employees often feel undervalued and treated as interchangeable resources within a large system Scope of work is unrealistic—roles extend far beyond core responsibilities (e.g. client servicing also expected to cover admin, finance, resourcing, and business development) Traditional, multi-layered internal structure slows down decision-making and contradicts messaging around AI and automation Lack of performance incentives such as bonus or commission schemes Overall output quality can feel inconsistent, with mediocrity not actively challenged
