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      LensCrafters

      Part of Luxottica

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      LensCrafters Reviews

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      3.2

      35% would recommend to a friend

      (2,627 total reviews)
      avatar

      Alfonso Cerullo

      38% approve of CEO

      41% positive business outlook

      Ratings by category

      3.6

      Diversity and inclusion

      3.2

      Compensation and benefits

      2.8

      Career opportunities

      2.7

      Culture and values

      2.5

      Work/Life balance

      2.4

      Senior management

      LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,627 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

      Reviews by job title

      3K reviews
      3.0
      15 Aug 2018

      nice company with lots of training

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      customer facing, best technology in the industry

      Cons

      low pay, no progression

      4.0
      30 Jun 2018

      likely to go back

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      best atmosphere to learn and develop your skills

      Cons

      everyone is a bit busy with work and no one to train

      2.0
      2 Aug 2017

      No moe #customersmatter #peoplematter philosophy

      Licensed optician manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to move up, product and lens designs are terrific, overall associates are friendly, employer paid CE and license renewals, benefits, ability to relocate

      Cons

      No loyalty to long time employees, disposable employees seem to be the new trend in the Northeast, untrained & unaware hires make for a difficult work environment when it comes to customer satisfaction, large turn over, policies are constantly changing without notice or management reviewing with the staff, questionable if not unethical solutions to customer issues including correction of manufacturing error, threats from upper management to do what your told (whether you feel its wrong or not) or leave, it has been made clear that profit is the key no matter what the cost including customer satisfaction. Starting pay is low and raises are not based on performance but on cost or living, commission scale is worthless.

      Viewing 1 - 3 of 2,627 Reviews
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      ReviewsLensCrafters reviews

      Glassdoor has 2,662 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.