Where do I begin? The pro above is the only decent thing I found of value at this job. The job itself is not hard or difficult by any means, its the people you work for that make the job a miserable hell hole.
Micromanaging is rampant at this place. They are truly stuck in the 80's and treat their employees like slaves. A few years ago (5-8 as of this writing in 2015) they didn't even offer employees break times and lunch had to be taken at your desk while you still took calls. It took a full fledged lawsuit by a few employees who banded together for them to rectify this. They got sued for thousands of dollars and now you get two 10 minute break times and one 30 minute unpaid lunch time (which if you clock in even a minute over they deduct that time from your pay). They are petty and treat you awful.
There are tons of calls on queue that come in at all hours of the day. Most are false alarms but some are actual emergencies that you will have to dispatch on. The monitors that display the queue throughout the dispatch center ding for every call that goes unanswered. This and the fact that you see the queue on your computer display as well is sufficient to let dispatcher know there are calls that need their attention.
The managers, supervisors, and leads primary job is to scream at the top of their lungs every 20 seconds in a very threatening tone "calls are up" "everybody should be on a call" "if your not on a call get on a call" . This screaming is like a metaphorical whip to the back to the slaves picking cotton. They then proceed to walk up and down the aisles and go to every station "are you on a call" "can you grab that call" and they all do it. Its redudant and frustrating to hear one lead or supervisor scream and ten seconds later a different lead or supervisor scream the same thing over and over again all day. This results in a very hostile working environment that eats at you psychologically and makes you feel less confident about yourself and totaly worthless.
They mostly promote from within people who have been working there for years and are used to this type of treatement so they conform to this behaviour without suggesting a change. They do not properly train these individuals on how to manage and communicate in a professional manner to their employees. This results in the same copy and pasted emails being sent out with grammatical errors, written in a threatning tone, and always end with "not complying to this email will result in disiplinary action including termination". Literally ever email threatens to fire you. And they literally send the same emails out every week.
The health benefits are extremely expensive and you cannot afford them. It is a shame to see a company that works in the health field not take care of their employees health. You get 5 sick days after working there for a year but the kicker is to get paid sick days you have to have a doctors note. So the scenario is you can't afford the health care they offer, you get sick one day, you contemplate calling off work to mend yourself but you can't afford to miss out on a days pay, if you go to the doctor just to get a sick note you will have to pay almost the equivalent of that days pay to the clinic as a copayment just to get a note. So you end up going to work sick. The room has no windows or proper air circulation. So you get others sick and other people then go through the same decision making scenario you just went through.
You dont have assigned workstations but rather rotate all the time from station to station. Every shift every day you will always sit at a different station shring germs. Your always cleaning up after the person behind you.
They also take advantage of you by making you clean the countertops, microwave, tables, take out the trash and sweep the breakroom floor. Something not specified in their job description. Once a month they hand you a roll of paper towels and a spray and make you go around and clean every station in the dispatch center as well.
There is no one you can submit a complaint to about a manager or supervisor. Discretion is non existent here. Human resources simply manages time clocks.
Plain and simple steer away from this company if you can.
