LoadUp Reviews

I want to thank you for taking the time to review LoadUp. No way to really sugarcoat this one, it’s a pretty brutal review. Having said that, I can’t say that I agree with all of the points you’ve made here. To address your review I’ll start with the pros you’ve listed: Pros: Thank you for listing a pro here and I do agree with you that we provide a number of roles that are entry-level and provide great first-time experience for a number of folks. However, there are far more pros not listed here. A few examples would include that we are fully remote and offer a lot of work/life flexibility. We recently launched a company incentive program that rewards all employees based on our company-wide goals with incentives like additional PTO, a company-wide Holiday, and a company-wide destination vacation to name a few. We’re also a fast-growing company with advancement opportunities. Cons: Everyone is entitled to their own opinion and perception of the company as well as Leadership. Noted in your comment that we’re not what you were hoping for. I would like to address a number of the cons you’ve listed here as some hold weight and some are inaccurate. Decisions- Without specific examples listed it sounds like there may be confusion between a company direction change and departmental direction change. In regard to the company direction, we’ve not changed our mission or vision for the company since we started these 5 years ago, our goal is to be the world’s largest non-franchised junk removal company, and that's still the case today. Having said that, I will absolutely uphold that departmental direction change specifically in our operations group has occurred and has caused a really bumpy first half of this year in our ops group specifically. I take personal responsibility for this as the decisions to change were made by myself and senior leadership. Having said that, change is necessary in order to grow, ideally, we would have gotten everything perfect on the first go round, but unforeseen circumstances changed the landscape of our plan and we, therefore, had to deviate from the original plan in a short period of time. This caused the optics of instability in the operations department. Having said that, we’ve implemented our game plan and are moving forward with a new structure that will create long-term stability as well as scalability for the operations group and company at large. Retaliation/Intimidation- I’m sort of at a loss on this one. This certainly didn’t happen with me specifically so I’m very curious as to the origin of whatever retaliation/intimidation occurred. Without a specific example, this is difficult to address. If this truly happened then I sincerely apologize and will be on the lookout for this type of behavior occurring in the future. Compensation, Growth, & Development- Again, not quite sure where this sentiment is derived from. This is just not accurate so I’d like to highlight a few key points from the company's side of things. LoadUp raised our entire company's minimum base pay for all employees to $40K+/year roughly 9 months ago. Additionally to that, we’ve had numerous tenured employees receive promotions and raises over the course of the last six months. I do understand that a number of employees expect raises and promotions in a short period of time, however, we can’t always satisfy that and it really depends on the department, seniority level, and willingness to take on added responsibilities. Diversity, equity, and inclusion- I will agree with you on this note. We do not have a dedicated diversity, equity, and inclusion program here at LoadUp. Simply put, we’re still a small company with limited resources. Typically, these types of programs are deployed by much larger companies with a lot of resources at their disposal. Having said that, we do not discriminate against any employees based on sex, race, color, national origin, or religion. We’ve employed and will continue to employ a diverse population at LoadUp. When our company size is appropriate we’ll explore program options. Again, thank you for taking the time to review LoadUp. We don’t take this feedback lightly and will continue to take in relevant feedback in order to improve our employees' work lives. I’m sorry that LoadUp was not able to meet your expectations and wish you all the best. Sincerely, Greg Workmon

Thank you for your feedback on the company. I'd like to take the opportunity to address the pros and cons of the company this reviewer has listed. Pros: Thank you for listing a pro here. While I agree that it's a great thing to have a relaxed enough atmosphere to have a Friday drink in the office, there are quite a few pros not listed. A few include casual dress every day, fun company outings, open and collaborative teams, monthly spending allowance, 401k with 4% company match, health and dental benefits, etc... Cons: 1. I agree with your first con of lacking a concrete structure. We are a fast-paced startup that is quickly evolving as the company grows. At times, this can give the impression of disorganization. In reality, putting too much structure in place too soon can inhibit company growth. Not sure when exactly you worked here but we have made great strides in the last couple months to establish more structure specifically with our CSR/Dispatch department. 2. I'm sorry if you felt this way during your time at LoadUp. However, we pride ourselves on honesty and transparency, both internally and externally. If a previous manager or supervisor instructed you to do so, then I am sincerely sorry and apologize. Our leadership team will monitor this closely over the next few months to review. 3. As with any startup, there is a high level of volatility due to the company being reliant on a relatively small pool of customers. With this comes uncertainty at times, and we've had to make tough business decisions in the past to ensure the survivability of the company. However, LoadUp is a very stable entity. We made the Inc. 500 fastest-growing companies in America list last year and are on track to make the list once again this year. 4. Also sorry to hear you were displeased with the layout of our office. This is not necessarily intentional. We strive to keep an open and collaborative floor plan while also having a need to maximize the use of our space. In doing so, I suppose the cubicles are not very large. Other departments do have more spacious work areas due to either being on the leadership team or part of a team that has not yet reached a headcount as mature as our call center. In essence, other departments seem more spacious because there is more room for the department to grow. Once again, thank you for your feedback of the company. We certainly do not take feedback of this caliber lightly and will continue to strive to do better for all employees in the future.