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      Lowell

      Engaged employer

      Lowell Reviews

      3.0

      46% would recommend to a friend

      (381 total reviews)
      avatar

      Colin Storrar

      59% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Lowell has an employee rating of 3.0 out of 5 stars, based on 381 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lowell employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      381 reviews
      2.0
      19 Jun 2026

      Hybrid work offers some autonomy, but management issues persist

      Customer solutions specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid working Certain degree of autonomy in back office roles Some benefits included

      Cons

      Office attendance 2 days a week - office is not central to Leeds and there is no work around No shuttle bus to office - have to rely on public transport Management can be overbearing and tend to treat employees like children Micromanagement of staff High workload Pay is not competitive Company appear to value staff, but in practice they actually don't Company have just laid off a large amount of staff - further redundancies likely No progression opportunities for front line staff Pension contribution is poor compared with other companies Additional benefits available but staff have to pay for these (over benefit allowance)

      avatar
      Lowell Response
      1w
      Thank you for taking the time to leave a review. We’re genuinely sorry to hear that your experience has not met expectations in several areas. These are important topics for us, and we’d encourage you to join one of our upcoming Coffee and Chat with the Exec sessions this week. They’re a great opportunity to share your thoughts directly and be part of shaping improvements. We truly value all feedback both positive and constructive as it helps us identify where improvements are needed. Thank you again for your comments.
      5.0
      12 Jun 2026

      Great place to work

      Client experience
      Recommend
      CEO approval
      Business outlook

      Pros

      Usual pros of a nice comfy office with good facilities inc free parking and gym onsite. Under the cover though its a business where doing the right thing for customers genuinely matters. The culture is inclusive with approachable people and collaboration is encouraged.

      Cons

      At times the pace and volume of work means we’re very delivery-focused, which can make it harder to step back and focus on the bigger picture.

      avatar
      Lowell Response
      2w
      Thank you for taking the time to leave a review, I'm really glad to hear you like the building, It's lovely isn't it, I have never tried the gym myself but it does look very good and has what you need for a good work out! Your feedback is really valuable, and we’ll make sure it’s shared with the team so we can look at how to make things smoother and more comfortable going forward. If you’d like to chat in more detail or share anything else, we’re always here to help. Thanks again for your comments!
      3.0
      11 Jun 2026

      Supportive workplace but limited career progression

      Project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive and inclusive workplace, DEI networks allow colleagues to feel themselves at work. Welcoming atmosphere as a new starter The office is a good place to work, nice perks like on-site gym, cafes and free parking (and free charging for EVs) Training and development opportunities such as apprenticeships

      Cons

      Top-heavy management structure It felt like there were limited opportunities for career progression Some internal systems and processes are frustrating and inefficient Stalled project progress at times due to inability to make a decision and a lack of strategic direction and alignment Work life balance could be improved, at times risk of burnout due to limited project prioritisation and resource management. Some redundancies in last 12 months resulting in feelings of instability

      avatar
      Lowell Response
      2w
      Thank you for taking the time to share such a detailed review – it’s great to hear you’ve had a positive experience with the culture, DEI networks and facilities. We also really appreciate the constructive feedback on areas like progression, decision-making and work-life balance. These are important topics for us, and we’d encourage you to join one of our upcoming Coffee and Chat with the Exec sessions this month. They’re a great opportunity to share your thoughts directly and be part of shaping improvements. Thanks again for your feedback.
      Viewing 1 - 3 of 381 Reviews
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      ReviewsLowell reviews

      Glassdoor has 426 Lowell reviews submitted anonymously by Lowell employees. Read employee reviews and ratings on Glassdoor to decide if Lowell is right for you.