MCR Reviews

2.3

20% would recommend to a friend

(171 total reviews)
avatar

Tyler Morse

15% approve of CEO

19% positive business outlook

MCR has an employee rating of 2.3 out of 5 stars, based on 171 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MCR employee rating is 36% below average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

171 reviews
1.0
1 Jun 2023
Recommend
CEO approval
Business outlook

Pros

There are numerous open positions at the hotel and corporate levels for anyone due to turnover frequency much higher than the industry norm.

Cons

The CEO is the only person who is allowed to make a decision which renders eveyone else useless aside from being his puppets. Consistent unethical business practices and lack of ability for the corporate team to perform the jobs they were hired to do puts the hotel teams in a no-win situation. A significant segment of the portfolio (larger than many management companies) has virtually zero access to capital funds for necessary repairs, thus creating miserable conditions for guests and employees at those hotels. Senior leaders refer to everyone below them as coal miners and pawns in the CEO's video game...not actual people with families and lives outside of work. GMs are written up for even 0.1 hours of overtime in a week, even at the detriment of displaced revenue for having to roll rooms and close inventory, but then scrutinized for not achieving revenue targets. Bonus plans for above property corporate staff have zero metrics therefore the CEO decides at his discretion how much if anything is paid in bonus to each person for the prior year...even then it's nearly 6 months after the year is complete and many people he has never even met, yet determines what they receive. Good luck passing a QA inspection since the company has mandates in place that go against brand directives that will result in the loss of significant points outside of your control. The CEO doesn't care and has total animosity toward the brands. If you're on the corporate team, be prepared to work 7 days/week with total disregard for PTO, outside obligations, etc. GMs and the corporate team have endless reporting, formstack submissions, and manual data entry far beyond what you'll find at other management companies. If you're between jobs or just need a paycheck until you find a good job, this can be a stop-gap but certainly not a long term role unless you're content with not having opinions, disregarding your ethics, and being solely reliant on others to tell you what to do, when, and how with complete disregard for the skill set that enabled you to get the job in the first place. Senior leadership publicly states that "we're not for everyone" and doesn't bat an eye as highly skilled talent leaves the company while they simply promote underqualified talent to fill the roles with no guidance or direction from the underqualified and submissive betas known as senior leadership.

1.0
30 Sept 2024

Ship Lost at Sea

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A few good people left on the regional support level

Cons

Where to start... What was once a leader in the hospitality industry has completely lost its way and transitioned into a poorly managed real estate investor in just a few years. Half of the portfolio is broke and falling apart. What isn't is being sold to stay afloat. The CEO is more concerned about removing bananas and back office doors than successfully running hotels. Company is directed by finance and real estate people who have no clue how to run a hotel because they've never worked in one. They have replaced industry norms like budgets and forecasts with a chart full of thousands of data points showing actual correlations between ridiculous variables. Promote the underpaid and underqualified in order to fill positions due to their reputation. They now have resorted to hiring managers with zero hotel experience in hopes that they won't know any better when they see how the company is being run. Employees are just a number. Communication is horrible. Micro-management is a HUGE understatement. The list goes on and on...

1.0
24 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Solid insurance package, including free life insurance.

Cons

Dumb, shortsighted decisions by higher-ups. Corporate team only cares about bottom-line. Despite being in hospitality, a business the company refers to as 'the People Business', they show no regard to the humanity of the employees. They sacrifice guest satisfaction in order to employ skeleton crews to reduce expenses. This is all done to make the hotel meet a revenue goal, but the exact target is never given or explained. They also utilize a "parking recapture", where the hotel is marketed as having free parking, but in reality they take a small fee from every guest to further profit off of them. Before booking at a hotel, I would go to mcrhotels.com and make sure that hotel is NOT in their portfolio. They do not deserve a single dime.

Viewing 1 - 3 of 171 Reviews

Glassdoor has 182 MCR reviews submitted anonymously by MCR employees. Read employee reviews and ratings on Glassdoor to decide if MCR is right for you.