MHRA Reviews

3.4

39% would recommend to a friend

(185 total reviews)

Dr Ian Hudson

36% approve of CEO

29% positive business outlook

MHRA has an employee rating of 3.4 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MHRA employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

185 reviews
1.0
9 Jun 2016

Terrible Culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This should be the best job in the world. You are there to help patients and drive improvement in medicine. Some pros: diverse teams flexible working great mission statement central London location job security

Cons

The culture at MHRA is appalling. Management is completely disengaged and people go there to do the bare minimum. Staff are constantly made the scapegoat for inefficient business processes or poor management decisions. There are layers upon layers of managers and not a single leader in sight. You either decide to "play the game" and shut your mouth or leave. There is no tolerance of improvement suggestions and all continuous improvement ideas are quickly eliminated. Workers are made to feel like drones- simply doing what they are told and if anything goes wrong they are blamed regardless of what they were told to do. Inexperienced managers are often promoted beyond their capabilities and run around with their hair on fire making massive crises out of nothing. Staff are entirely dis-empowered. The public image of "protect public health" is a joke. The MHRA spends most of their time protecting their own image than fulfilling its mission. I have never heard the term "we need to be SEEN to be doing the right thing" used so often in my entire career. Work loads are unmanageable and risky. Staff are often so overloaded they cannot possibly do the job assigned- often for long periods with management awareness. I have seen departments 150% loaded for two years with little or no support. I have seen staff physically ill and affected as a result. Operational & customer-facing staff are so demoralized that they actively avoid raising issues for fear of workload repercussions. Pay is significantly lower than the private sector. This is usually accepted by staff joining the MHRA, as they join to help the public. Unfortunately, the public sector pay has been frozen for years (below inflation) and will continue to be frozen indefinitely. add to that the crippling pension reforms and increased pension costs and take-home pay has been significantly eroded. This is not disclosed to new recruits- i have seen at least two staff specifically as if there were pay freezes or reforms underway and be told "no"- despite whats happening. To summarize: Terrible culture Terrible management No Leadership No job prospects/career progression High and often dangerous workloads Terrible Pay & Benefits No likelihood of changing

1.0
26 Sept 2019

Low Morale

Recommend
CEO approval
Business outlook

Pros

Flexible working, good location and not much else

Cons

Turn over is ridiculously high and added on to that is a freeze on recruitment. Despite this, expectations of staff are high with big ideas from management without any consideration for the lack of resource. The workload is impossible and a lot of work is not done in time. Where staff are recruited, experienced colleagues are replaced with inexperienced staff. Pay is not competitive with industry which makes it difficult for the Agency to attract talent and expertise. This essentially means training involves the blind leading the blind. There is a tendency to take advantage of young talent that show enthusiasm. There is no accountability for senior staff, particularly those who have been at the Agency for years, not doing their share of the work. This work just gets passed on to more junior staff as a "good learning opportunity". Its not uncommon to overhear complaints of "burn out" from junior staff during lunch. A few have resigned to just being average at their job as a coping mechanism because being too good means you get more work. There are also inconsistencies in the distribution of work which means that often within the same team some people may be keeling over with work while others are twiddling their thumbs, playing on their phones and chatting. The IT systems are ancient and not fit for purpose. The data we are supposed to be using to inform decisions is unreliable and nobody has the confidence to use it. What this means is junk in junk out. Training opportunities are non-existent. Staff morale is at an all time low. Every lunchtime conversation involves people plotting their escape. You can see the panic in people faces when they have to sign their third leaving card in a week. You can also see the despair and longing in peoples faces on a colleagues last day.

1.0
21 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Location if you get the train to Victoria - straight out of the back of the station and only couple of minutes walk Building is nice Very difficult to think of any pros

Cons

Paternal and backward management Not willing to tackle problems No reward for working really long hours and going above and beyond what was required. It was a really awful experience working there which caused me to be ill

Viewing 1 - 3 of 185 Reviews

Glassdoor has 226 MHRA reviews submitted anonymously by MHRA employees. Read employee reviews and ratings on Glassdoor to decide if MHRA is right for you.