This is a high stress job where we are working to recover money on behalf of health plans who paid for medical treatment someone else is responsible for. The Rawlings Company, now Machinify does this work for over 60 clients
The sales staff sells our services as “boutique” allowing each client to be worked and handled in completely different ways, with their own rules, regulations, authority process, timelines etc etc and with 60 clients, this alone makes every day, Mission Impossible for the analyst. We used to be paid well for this stress and complication but then we got bought out. Our pay was immediately cut- most of our our competition was paying less so they adjusted our pay stating that our pay needs to be “standardized” with the industry. The glaring issue here is NONE of our competitors have 60 clients, most are in-house and only deal with 1 client making their jobs infinitely easier and infinitely less stressful. The kicker is now that our pay was standardized, our competitors pay just as well if not better considering their benefits. Machinify’s 401k match is 2%, the absolute lowest in the entire industry. Let that sink in for a moment. not 4.2%, 6.2% or 8.2%… nope, we are matched “2%”….. that says a lot right there.
Instead of continuing to pay each analyst for every dollar we brought in, the executive staff scrapped the existing bonus structure that has always worked because they wanted us to instead compete for each other’s bonuses like we are gladiators in a colosseum fighting for our financial lives for the entertainment of Cesar.
We knew this would not work for obvious reasons, and said so loudly and clearly and often, things were so bad we had emergency all employee meetings to address. Despite this, the executive staff steam rolled the bonus structure out to the floor regardless of the fallout we confirmed would happen to both us and our clients.
It wasn’t the just the analysts that were screwed over, the executives found a way to not pay our first and second level management staff by basing their goals on matching the previous year’s average recovery - sounds reasonable right? What’s the catch? At the same time they rolled out management’s bonuses, they removed ALL team leads, assistant team leads, team attorneys and quality folks from working their own files. This meant that 20% of our staff now, no longer recover money directly which made meeting the previous years recoveries next to impossible.
The executives, after 1.5 YEARS of watching the pay/work structure lose money every month for our clients, after a year and a half of saying goodbye to nearly 100 experienced analysts who quit, finally… announced that they were going to address the situation. (explained below)
Last year since our total recoveries were so low, all analysts were told to drop all regular file working duties and focus only on recoveries. We did this from October to December in the hopes that we might meet goal as a company for the year. Because we dropped everything to bring in as much money as possible, management finally got A single bonus in a year they were hoping to get upwards of 12 bonuses.
We just had an all employee meeting where it was confirmed that December 2025 was the largest recorded recovery month in our 50 year history and the 4th quarter was so successful, we hit our company goal for the year helping to cover up the disastrous effects of the new bonus system.
Instead of basing the new recovery goals on the entire previous year’s recoveries for a true average like we have always done, our recovery goals were mysteriously based specifically on 4th quarter results which were heavily and unnaturally higher than any other time in the year, which will make hitting future goals with any consistency nearly impossible for the analysts.
The executive staff had a year and a half to try to “fix”the mess that they created. Their solution? Create a casino experience at the roulette wheel where if you don’t hit your number, ALL the money goes to the house, and you walk away with nothing for any your work, which may have included files you’ve had for years.
Just like any profitable casino, our leadership has made sure that the odds will be with the house, stacked completely against the player AKA the analysts.
