Mind Tools Reviews | Glassdoor.co.uk

Mind Tools Reviews

Updated Apr 16, 2019

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Found 13 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
82%
Approve of CEO
Mind Tools CEO James Manktelow (no image)
James Manktelow
11 Ratings
  1. "What A Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mind Tools full-time for less than a year

    Pros

    A business who works hard to ensure all its staff feel engaged and appreciated. The CEO is inspirational, the Leadership Team are refreshingly approachable, hands on and sit alongside you, yes you can actually talk to them! The teams are dedicated, professional and work collaboratively with each other. Everyone is motivated and this drive and energy is infectious, you just want to give 100%. You are encouraged... to share your ideas, thoughts and opinions in a safe space. The offices are in a stunningly beautiful location, with table tennis, pool table, BBQ's, Lunch and Learns, welcome breakfasts, dogs, cows and composting. There are Squads - teams of employees covering such things as wellbeing, eco, charity, social and employee voice - genius!

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    Cons

    I cannot think of anything - nope, nothing, just love it.

    Advice to Management

    Keep doing what you are doing.

    Mind Tools2019-03-14
  2. Helpful (3)

    "The shiny facade only runs skin deep - but it has a lot of potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Mind Tools full-time for more than a year

    Pros

    To a fresh-faced starter, Mind Tools is amazing. The open and bright office space is great to work in. The never-ending supply of free cereal, biscuits, pastries, and barbecues is always a plus. The dogs and rural surroundings are both great forms of stress relief. Above all, the people are what make Mind Tools. Pretty much everyone is incredibly hard-working, knowledgable and friendly. Many are generous with... their time and are eager to share their knowledge and expertise. For the individual, there is plenty of room to explore different parts of the business and learn new skills. For junior employees especially, there is an amazing scope of responsibilities open to you. The care and effort put into the product are undeniable. Everyone works tirelessly to produce something to feel proud of. Lot's of people truly care about the well-being and experience of the end user which is great to see.

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    Cons

    Table tennis, food and office dogs are nice until you realise that it's just a shiny image that the higher-ups use to draw in new recruits, clients and business awards. Underneath this happy disguise, the company is flawed in ways that could be easily fixed but aren't for some unknown reason. The idea that younger employees want to do a good job and care about the success of Mind Tools doesn't seem to... translate to certain people higher up in the chain of command. A lack of trust in people to manage their own time has resulted in strict rules being placed around eating cereal, playing ping pong, and even work friendships. Perhaps most frustratingly, these rules only seem to apply to some people but not others. So, this begs the question: why have those "perks" in the first place if you can't trust people to use them? Especially as these "perks" are often used as an excuse for lower salaries. Quite frankly, I can do without all of them, especially if it meant I could earn more money. Most disappointingly, performance reviews take place once a year, and any talk of promotion or development is stubbornly kept to this time frame. This means that you can be underpaid for many months in a role that doesn't nearly fit your real responsibilities. That is if you get a promotion at all. You will be encouraged to develop and improve but don't expect to have a salary that suitably matches these efforts. The product is sound but for the amount of work put into it, it should be a hell of a lot better than it is. It is lagging behind in technology and the variety of resources. The site is dated and off-putting. Any changes made to correct this is painfully slow - although that is Mind Tools' approach to pretty much everything. Finally, Mind Tools is very inconsistent across teams. Thankfully, I am fortunate enough to be in a great team full of encouraging and supportive teammates. But there are the unlucky ones who will be left with very little guidance under frankly inept managers who don't even understand what their teammates do.

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    Advice to Management

    Mind Tools is a great place to learn. But it is very hard to be rewarded for all that you do. This company could be something truly incredible if it just took a long hard look at its true self rather than the impression it wants to give the outside world. I would suggest that Management should focus inwards on the amazing talent they already have, and work on how to develop and nurture their star players. Stop... spending so much time on the things that you think make you look good. Even if Mind Tools seems great on the surface, people will soon find out the truth. I would still recommend Mind Tools to my friends if only as a stepping stone in their career to gain experience and knowledge. Certainly not for anything long-term.

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    Mind Tools2019-04-16
  3. Helpful (1)

    "What was great, might have attracted a lot of the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mind Tools full-time

    Pros

    A really progressive product with brilliant, meaninful value to it's users. Great potential to stay relevant in the market. Office looks good too - there is a table tennis table

    Cons

    It is a huge shame, but it seems the company image was built like a facebook profile which displays the desirable and attempts to manufacture the silicon valley vibe, but focusses entirely on image only. Ironically, it really doesn't fit at all with the relatively young average age of employee there. Reality is that hard working, loyal employees are unrecognised, unrewarded, grow in dissatisfaction and reduce in... skill until they decide to move their career elsewhere. The leadership team spend a chunk of their energy rewarding and promoting themselves and verbally justifying their roles. Alarmingly, there is a member of the leadership team who didn't seem to know the real functions of their own team a year in. I would have liked to have seen the Leadership team spend the same energy addressing some of the disconnect between and within functions that made the business less effective than it could have been. I heard they have been brought and I hope that this means they have fresh resources with which to address substantial needs rather than their image needs.

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    Mind Tools2019-04-11
  4. "Forward Looking Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise A in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mind Tools full-time for more than 3 years

    Pros

    Interesting offering, forward looking, relevant

    Cons

    lack of appreciation of commercial roles (sales, account management, B2B marketing)

    Mind Tools2019-04-10
  5. "Great Place to Work, with a few growing pains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mind Tools full-time

    Pros

    - Great Place to work - Fun working environment - Emphasis on personal and career growth - Great Product - Continued company growth for over 12 years - Investors In People Gold Award - Managers are easy to talk to, impartial, helpful and are given training by the company - Budgets for 'Squads' which focus on different areas that are not business focused, such as Charity, Wellness and Social activities -... Always willing to hear critique of the ways of working, if it means they can get better at being a great place to work - Dogs in the office are often a good way to relieve work stress - Old benefits were good for a small company, but the new benefits now that Mind Tools has been purchased by a bigger company are excellent. Looking forward to getting to use those perks, such as Perkbox and Flexible working hours.

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    Cons

    - Has just been purchased by a larger company, and the Founder has now stepped away from the business - Dogs, especially the younger dogs can be disrupting to work flow when barking or playing - Large emphasis on meetings, far too many. Some work was done to try and combat it, but this seems to have fallen a bit by the wayside - A perceived high turnover of work force. This has slowed down now, but many of those... people who know the business inside and out are leaving all at once.

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    Advice to Management

    Make sure to fight for the current staff you have in the coming year with the takeover to make sure that we can all keep helping to make Mind Tools the best place to learn!

    Mind Tools2019-03-19
  6. Helpful (2)

    "A Growing Company With Great Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mind Tools full-time for more than 3 years

    Pros

    The office is bright and inviting and is located in the West Sussex countryside. You can go for a walk around the fields at lunchtime, and there are plenty of BBQ's in the summer should the weather permit! The People and Culture make a great effort to create positive and fun surroundings and have introduced "squads" so employees can have their say. The leadership team has made great strides this year in terms of... reporting on the company's successes and being more open about the company's overall objectives. Everyone seems on the same page and is working towards the same goal. They've also made changes to the management of our personal objectives, so we can present a more accurate view of what we've achieved in the past few months, as well as that year. Objectives used to be set annually, but the environment was so fast-paced, they could be quite hard to manage. I have always made an effort to address my successes when it comes to pay reviews, but I imagine this will be especially helpful when it comes to evaluating this.

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    Cons

    There are always "growing pains" when a company is rapidly expanding but Mind Tools are doing their best to address these issues as and when they come up. The teams are constantly growing as more people join, which means you're often adapting to the new team structure, but that would be the same anywhere.

    Advice to Management

    As the teams change, it can be harder to identify your own career path. I would suggest identifying progression routes as part of the overall objectives.

    Mind Tools2019-02-18
  7. Helpful (1)

    "Great company image. Not great internally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mind Tools full-time

    Pros

    Lovely office location. Friendly people. BBQ’s. Dog friendly. Ethical initiatives, charity contributions and eco.

    Cons

    Major disconnect between staff and senior management. Problems with in the organisation run deep and are ignored. HR team are hell bent on polishing company image, but make no effort to help staff with actual problems. Group friendships with staff are actively split up and mixing of staff at companys events is forced. Scratch the surface you will find unhappy people, despite an external positive image. Pay is not... competitive and loyalty is not rewarded. Except if you are in the leadership team. Company updates are always about revenue targets, and not much about being the worlds favourite to learn leadership skills, which is the pie in the sky mission statement. They forget the product is quite old and tatty and real improvements ignored never seem to happen. I would not be surprised if they sell the company soon I am sure it looks very attractive to a buyer who is unaware of the problems.

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    Mind Tools2019-03-14
  8. "Open, enabling, collaborative, and worthwhile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Mind Tools full-time

    Pros

    Mind Tools is a place where you can be yourself, know your value, be recognized for your contribution, supported to try new things, and challenged to improve, all while making and selling a product that really helps people. There's little formal hierarchy and no pretensions. The person sitting next to you might be the CEO or the newest recruit, there's regular and frequent sharing of company and team goals and... results, and questions, challenges and ideas are welcome from anyone in the business - and actually influence change. Personal support in a crisis is second to none, with managers and HR available and willing, plus back-up services from third parties such as coaching and counselling, and a grown-up approach to absences, working from home etc. There's a strong sense of everyone supporting everyone else work-wise, in what is a rapidly growing but still relatively small company.

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    Cons

    Individual progression is often by increasing range and amount of responsibility, and skills development, rather than updated job title, so it isn't always evident to others. This reflects a welcome focus on business outcomes and job satisfaction rather than image, but might be naive in a world where labels and identities matter so much. The company has experienced inevitable growing pains, such as adjusting to... the need for more formal policies and processes, and more complex internal communications, while trying to hold on to its relaxed and friendly culture. This can give the impression of mixed messages, or the surprise/shock of hitting a boundary, which then needs to be managed.

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    Advice to Management

    Simplify and slow down sometimes, so that priorities are fewer, they're addressed, completed and consolidated, and everyone can keep up, and feels part of the program. Continue to expect the best from everyone, and to train and develop us to be skilled and confident managers and team members who practice even more of what we preach.

    Mind Tools2019-02-01
  9. Helpful (6)

    "Despite a great team, there are some fundamental issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Mind Tools full-time

    Pros

    Superb teams and a nice work environment

    Cons

    Support through interpersonal differences limited. Difficulty understanding how to progress through the ranks here, meaning high turnover of staff and general discontent throughout most teams. Zero appreciation from managers when putting in lots and lots of work. Almost no recognition for achievements. 'Clique' style management is offputting.

    Advice to Management

    Please help staff more if they have grievances with others. Listen to what your loyal staff are saying and act on suggestions. People genuinely want the best for the company and the teams at Mind Tools, but they may be hindered by the lack of constructive target setting and appreciation for their efforts.

    Mind Tools2018-11-30
  10. Helpful (1)

    "Unique and lovely place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success Manager in West Grinstead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mind Tools full-time for less than a year

    Pros

    I have been with Mind Tools for nearly 3 months and absolutely love it! It has a really unique culture where we are based near a farm so can have lovely walks at lunch time, bbq and cake fridays (even when it is cold), eco-friendly office and dogs running around! My induction has been one of the best i've had and you can tell that the company really care about their people here. Everyone is welcoming and super... friendly. And the work is great too. It's a rapidly growing company and a great place to be for your career!

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    Cons

    I honestly can't think of any, however it is worth mentioning you can't get to the office without a car. The nearest towns are Horsham and Southwater where you can drive to in around 5-10 mins :)

    Mind Tools2018-10-26
Found 13 reviews