Monsoon Accessorize Reviews | Glassdoor.co.uk

Monsoon Accessorize Reviews

Updated 14 March 2019
204 reviews

Filter

Filter


3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Paul Allen
48 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Head office didn't care about their staff and expected uniform to come out of our own wages" (in 9 reviews)

  • "the working working hours were very poor" (in 5 reviews)

More Pros and Cons

  1. "Working for Accessorize (Bradford)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Bradford, Yorkshire and the Humber, England
    Current Employee - Sales Assistant in Bradford, Yorkshire and the Humber, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Monsoon Accessorize part-time (More than 3 years)

    Pros

    friendly environment, very easy going and understanding of educational commitments so the shifts are very flexible. The staff are very nice to work with and lots of opportunities to learn and grow in the retail field if willing to do so.

    Cons

    Not much to say really, just the till spaces are small but its more a positive working experience


  2. "A lot of pressure put on supervisor roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Monsoon Accessorize full-time

    Pros

    Great discount, flexible days off, friendly staff, definitely a lot to do to keep busy.

    Cons

    Expected to work very early or late shifts without much notice, if you’re supervisor or lower position you don’t get much say in what you do, a lot of pressure to perform even when other people may not be doing the job correctly

    Advice to Management

    Take on board when people complain about rude management

  3. "Learnt loads about customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Former Employee - Sales Assistant in London, England

    I worked at Monsoon Accessorize part-time (More than a year)

    Pros

    I’ve worked for Monsoon Accessorise for 2 years. During my time I learnt how to provide good quality customer service, be confident in approaching customers, serve people fast on the tills, how to put together jewellery and much more. Your roles would be to come into work and organise the delivery, serve people on tills, ask for points cards, ask if they want their items to be gift rapped. You will also have to approach customers and try to link sell, mark down items for upcoming sales, clear out the customer hold box, put away all broken jewellery in the faulty box but label them first and write down what the problem is. Tidy and organise the store, replenish stock, help to hoover and mop at the end of the day and cash up. They give you 70% discount for clothes and Jewellery (the more hours you do, the more discount you get). And you do get quite a lot of paid holidays. The managers go out their way to train you well and the people you work in are all nice. I’ve also had the chance to work around London in other Accessorize stores and do more overtime if I wanted more money but if my store didn’t have enough overtime. Pay was £8.23 when I was working there and has probably increased to £8.50 now. Not bad for retail.

    Cons

    Managers are too pushy with customer service and it can get extremely annoying. Customers always get irritated too. Your on your feet all day so get lots of rest before you start your shift. The quality of the clothes and jewellery isn’t that great to be honest, they rip customers off and it’s pretty unfair. I ended up spending a lot of my money on their stuff but I had a clear out of my room when I left and sold off a lot of stuff on Shpock.

    Advice to Management

    Stop being so pushy with customer service.


  4. "Not great progression, very low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Monsoon Accessorize full-time

    Pros

    Nice culture, good discount

    Cons

    No encouragement to broaden experience, very low pay (most jobs don't pay enough to actually live in London)


  5. "Application process for assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Monsoon Accessorize part-time

    Pros

    Relatively standard customer service role, easy to pick up.

    Cons

    Can be tiring, just like any other customer service role.


  6. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Monsoon Accessorize (More than 3 years)

    Pros

    Great people to work with.

    Cons

    There are not many opportunities for job progression


  7. "Sales assisstant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Monsoon Accessorize part-time

    Pros

    Lovely staff, customers and atmosphere.

    Cons

    No cons, great company to work for.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Monsoon Accessorize full-time (More than a year)

    Pros

    I worked with a good team.
    They have a charity that does wonderful things.

    Cons

    Depending on the manager can vary your experience dramatically


  9. "Working at Accessorize"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Monsoon Accessorize part-time (More than 3 years)

    Pros

    Always a friendly team and great discount.

    Cons

    Once you stop working there you can't bring yourself to buy anything without discount!!!


  10. "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Wandsworth, England
    Former Employee - Sales Assistant in Wandsworth, England
    Doesn't Recommend
    Negative Outlook

    I worked at Monsoon Accessorize part-time (More than 3 years)

    Pros

    Other staff members were lovely. Hours We’re convinent.

    Cons

    Management. Current manager and new supervisor.

    Advice to Management

    Management Treat staff unfair. Don’t talk behind other people’s back. Don’t laugh at customers. Treat everyone with respect. Management should not bully and be aggressive. Should make work environment friendly not threatening then maybe so many people wouldn’t leave! THIS WAS ALL IN THE WANDSWORTH SOUTHSIDE BRANCH AND NOTHING WAS DONE! Never visit there even if you’re a customer you will be spoken to horribly! No customer service at all!