Moorcroft Group Reviews | Glassdoor.co.uk

Moorcroft Group Reviews

Updated 12 Sep 2019

To filter reviews, or .

3.6
33%
Recommend to a Friend
44%
Approve of CEO
Moorcroft Group CEO  (no image)
2 Ratings
  1. "Setting affordable payment arrangements for customers and dealing with disputed accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Agent in Stockport, England
    Recommends
    Positive Outlook

    I have been working at Moorcroft Group part-time for more than 10 years

    Pros

    Job satisfaction when helping customers and achieving the best outcome

    Cons

    Unable to drop son off at school

    Continue reading
    Moorcroft Group2019-09-12
  2. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Stockport, England

    I worked at Moorcroft Group full-time for less than a year

    Pros

    It pays well for what it is The employees and management are kind Once trained the job is very easy

    Cons

    The job is rather boring The hours are unsociable

    Moorcroft Group2019-09-10
  3. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Stockport, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Moorcroft Group full-time

    Pros

    The staff are friendly and there is room for progression.

    Cons

    Extremely busy job so be prepared for that.

    Moorcroft Group2019-02-25
  4. "Good company but a bad job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Moorcroft Group full-time

    Pros

    Easy work with a paid week of training. Decent salary for the work

    Cons

    Awkward hours, have to work 6 day weeks sometimes, very repetitive work, not much progression.

    Moorcroft Group2018-09-12
  5. "Ridiculously high turnover of staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Agent in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Moorcroft Group full-time for less than a year

    Pros

    They pay on time, unless you leave, then expect to wait 10 weeks and they'll dock it for any reason they can think of. Good training in the first week. Yearly pay review, mine increased all of £20 per year 😨

    Cons

    They'll talk about how to treat the customer fairly but train you how to politely back them into a corner. Lack of ongoing training. Very basic salary and the bonus is now only really achievable if you do 20+ hours of overtime or move departments. You'll work in a pig pen style cubicle. Everything's painted various shades of blue and the open plan office space will undoubtedly cause noise related headaches within the first few weeks. Managerial vagueness throughout, stemming from supervisors who are constantly pushing you to collect collect collect more money even if people are unsure if they even owe the money. Higher managers literally only care about the figures on their screen as that's all their bonus based on. And higher still are the owners offspring so good luck progressing past being just a glorified collections agent. Audits are a joke at best, "you deviated from the script so you fail" regardless of the sensitive nature of the call. Severe lack of car parking spaces on site so be prepared to get ticketed. Coffee machine isn't free or even subsidised. Staff room is uncomfortably small and always dirty. Men's toilets are a disgrace, there's even bogies smeared across the walls on one site. HR will ignore basic requests and holiday notices can and will be ignored heavily.

    Continue reading
    Moorcroft Group2017-08-29
  6. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stockport, England

    I have been working at Moorcroft Group full-time for more than 10 years

    Pros

    Good shift patterns and pay. Work life balance is good. Overtime available

    Cons

    Not too much progression opportunities. Car parking needs addressing

    Continue reading
    Moorcroft Group2017-03-01
  7. "It's OK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Moorcroft Group full-time for less than a year

    Pros

    - Staff and management are friendly - Salary is within line with other similar positions - Varied work - Free parking

    Cons

    - Management can be very poor, care more about figures than people - Staff turnover is high - Treatment of staff can sometimes be extremely poor, verging on the side of bullying - Very poor staff facilities

    Moorcroft Group2017-01-14
  8. "Love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector in Stockport, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moorcroft Group full-time for less than a year

    Pros

    Shift pattern works well for me - early 7:15-1 Monday - Friday, 8:30-4 alternate Saturday's. Lates 1-9 Monday - Thursday 1-7 Friday. Always the option for overtime. Friendly staff, experienced and helpful management - never too busy to help out. Fun environment with challenges and incentives.

    Cons

    Facilities are not great as the offices are small - only a handful of parking spaces available. Just a small breakout room with basic kitchen appliances although does the job!

    Continue reading
    Moorcroft Group2015-11-04
Found 8 reviews