Mumsnet Reviews

Thank you for taking the time to share your experience. We’re sorry to read that this was how your time at Mumsnet felt, and we take feedback like this seriously. We know that hybrid working only works well when expectations are clear and applied fairly. Our current policy is two days a week in the office and three from home, alongside a term-time work-from-anywhere policy for up to 10 weeks a year. We believe office time has real benefits for collaboration, learning, creativity and team connection, while still giving people meaningful flexibility. We also expect employees to have childcare arrangements in place while working, though of course we try to be flexible when unexpected situations arise. We want Mumsnet to be a place where people can do excellent work, develop, and feel supported. Learning and development is a significant focus for us, including dedicated fortnightly sessions and our Getting to Excellent framework. We also offer up to a week’s compassionate leave on full pay as standard. We do not believe in micromanagement. That said, where performance is not meeting the standards needed by the role or team, we think it is fair to provide clear guidance, support and oversight. We appreciate that this can sometimes feel uncomfortable, but the intention is to help people understand expectations and improve. We’re a relatively small organisation, so progression does not always follow fixed grades or tenure-based steps. However, we care a great deal about feedback and development. As you know all managers go through an annual 360 appraisal process, and we run monthly anonymous employee feedback surveys, where, you'll be aware, scores across a range of measures are routinely strong. Finally, our social events are intended to create connection in a hybrid workplace. They are not, and have never been, mandatory. That said, we recognise that Mumsnet will not be the right environment for everyone. We do believe strongly in high performance, collaboration and open feedback, and we’ll continue working hard to make sure those values are reflected in people’s day-to-day experience.