NEXON America Reviews

Updated 2 Apr 2021

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3.3
55%
Recommend to a Friend
NEXON America General Manager Kenny Chang (no image)
Kenny Chang
0 Rating
Pros
  • "You will work with a lot of great people(in 16 reviews)

  • "Casual and fun work environment, creative space, nice and interesting coworkers, caring managers, approachable and attentive Facilities & HR team(in 14 reviews)

Cons
  • "Difficult communication since they all speak Korean(in 16 reviews)

  • "Upper management/executives are clueless about what makes a game good and the Western market in general(in 12 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (2)

    "Great opportunities for career growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NEXON America full-time for less than a year

    Pros

    - Great and talented people! So far, everyone that I've spoken to have been friendly and approachable - Healthy work/life balance. I am giving the autonomy and trust to manage my workload. I feel comfortable to bring up to my team if I felt stretched thin - Supportive and caring team. I noticed that achievements, both big and small, have been celebrated and acknowledged by my manager, dept. head, and colleagues - Management is receptive to feedback - There are regular business updates from management - I received opportunities to take on projects to improve my skills - Fun, casual and respectful workplace

    Cons

    A dog-friendly office would be a nice perk to have

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  2. Helpful (3)

    "Continually improving"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NEXON America full-time for more than 3 years

    Pros

    very friendly culture and team. often, you will find a handful of mean and nasty coworkers in any company, yes, there are some that are immature and inexperienced, but for the most part, all are good natured and want to do well. Company has been trying very hard over the past few years to provide more and more for us and listen to feedback.

    Cons

    inexperienced leadership in some pockets of the company. many of the leaders are home grown and lack a diverse perspective or still behave like they did years ago. mgmt should spend some time to self-reflect and strive to improve

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  3. Helpful (2)

    "Zero work life balance"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at NEXON America full-time for more than 3 years

    Pros

    most co-workers were nice. very easy to share your no-life work life together pay is decent compared to other eastern developers and publishers

    Cons

    absolutely zero work balance, be prepared to work 10-14hr days, and be available at all times if you are not Korean the chances of upward mobility are limited micro-management is an Olympic sport here office politics more complex than game of thrones communications between teams are poor, and information is often left to the last minute the work motto is they don't tell you what not to do until you've done it, and then expect you to have known not to do it all along

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  4. COVID-19
    Helpful (2)

    "Great onboarding during COVID-19!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Positive Outlook

    I have been working at NEXON America full-time for less than a year

    Pros

    Dedication to improve, transparency from top down

    Cons

    Been very accommodating during remote work environment

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  5. Helpful (4)

    "Getting Better Every Month/Year"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NEXON America full-time for more than a year

    Pros

    Dramatically improved management in US; work w/ smart people; exciting vision on creating a new model for games industry; great games in development for Western audience.

    Cons

    Bad reputation from 10-yrs ago still following the company; slow roll out of new games for Western players;

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  6. Helpful (1)

    "Nexon America treats their employees very well."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Nexon Player Support, Maplestory Division in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at NEXON America full-time for more than 3 years

    Pros

    Very many pros! 1.Work is very easy. Copy and Paste same answers from templates provided on 99% of the player complaints, or account ban review 2. Never actually have to investigate any issues. Just saying we are looking into it, or telling the players that it is fixed are sufficient. Unless, issues make it to Reddit, then we have to pretend to try. 3.No actual liabilities! For every support ticket we answer, we can change the names and titles, pretending to be a different person answering players' support tickets. 4. Great incentive. Company itself doesn't pay much, but we can get paid a lot of money by unbanning falsely banned accounts from players. Some of the accounts were hacking in game, but Nexon doesn't care at all, since they rely on their "Auto-ban" system which triggers a lot of false bans, so all accounts can just be unbanned without going under any review. Easy money.

    Cons

    Some big cons. 1. A lot of works can be automated through messaging bots, but the company wants actual people answering all the support tickets with "copy and paste" response for some reason. 2. Work seems meaningless since we can't actually help people who needs help, as we are told to just answer all support tickets with copy and paste answer. 3. Too much work. We are actually team of myself, that I pretend to be many different people by answering all support tickets with different names. 4.Occasionally gets doxxed. Some of the players know where I live, and know all the cons that I mentioned. No support from the company to help me.

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  7. "Terrible management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in El Segundo, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at NEXON America full-time for more than a year

    Pros

    The people are great and the building itself is fun to work in

    Cons

    Terrible management from headquarters. Slow communication and heavily underpaid.

  8. "It is what you make of it"

    3.0
    Former Employee - Program Manager 

    I worked at NEXON America full-time

    Pros

    Benefits, Free lunches, Employee outings, Free parking

    Cons

    Lack of work life balance

  9. Helpful (1)

    "Great collegues"

    5.0
    Current Employee - Manager 

    I have been working at NEXON America full-time

    Pros

    exciting to work at a global entertainment firm

    Cons

    compensation is not based on merits

  10. "Great place to work but internally unorganized"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at NEXON America full-time for more than 3 years

    Pros

    Offers many benefits and attempts to create new benefits for employees Open and free work environment

    Cons

    Unorganized process internally and very much driven by headquarter in Korea

Viewing 1 - 10 of 144 Reviews

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