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      NSPCC

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      NSPCC Childline Supervisor reviews

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      2.3

      0% would recommend to a friend

      (18 total reviews)

      Ratings by category

      2.9

      Compensation and benefits

      2.5

      Diversity and inclusion

      2.2

      Culture and values

      2.1

      Career opportunities

      1.7

      Work/Life balance

      1.6

      Senior management

      Childline Supervisor employees have rated NSPCC with 2.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Childline Supervisor professionals have an average working experience there. NSPCC is rated 39% below average by Childline Supervisor professionals compared to other employers within the Non-profit and NGO industry (3.7 stars).

      Reviews by job title

      18 reviews
      1.0
      23 Mar 2026

      Still impacted by lack of accountability at harm caused by the organisation to me during my employment

      Childline supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting job Opportunities to progress from volunteer to employed role.

      Cons

      I regularly have dreams where I’m either crying and distressed because I’m leaving as there was no occupational or any support when I had a work related break down due to burn out or where I’m returning and confused about being asked to return. There’s been a loss of earnings as a result of what happened and I’ve lost out on around £10’000each year since leaving in earnings since as well due to the damage to my career path which I’m still trying to get back on track with. A job I dreamed about after being a volunteer turned into a nightmare because of bad management and it’s still unresolved as a result of a lack of accountability from management that provides ‘counselling’ and mental heath support. This almost destroyed me and set me back but they got away with it, without an apology.

      avatar
      NSPCC Response
      1mo
      Thank you for taking the time to share your experience. We’re genuinely sorry to hear that elements of your time with us felt difficult. It’s important to us that staff feel supported, listened to, and able to raise concerns safely. We are continually working to strengthen how we support our people, including supervision, reflective practice, training, and opportunities to share feedback and we recognise there is always more to do. Feedback such as this is taken seriously and helps us to reflect on what is working well and where we need to improve. While we can’t respond to individual circumstances in detail here, we would always encourage current or former colleagues to share feedback directly where possible, so it can be explored and learned from more fully. Thank you again for sharing your perspective. We wish you all the best for the future. Shaun Friel Childline Director
      3.0
      21 Jan 2026

      .

      Childline practitioner
      Recommend
      CEO approval
      Business outlook

      Pros

      very good pay and packages

      Cons

      interview and assessment took 1 year

      avatar
      NSPCC Response
      4mo
      Thank you so much for taking the time to share your experience with us. We’re glad you found our pay and benefits package strong, we want to make sure that our staff feel valued and supported. We also appreciate your honesty about the length of the interview process. Feedback like yours helps us keep improving, and and we wish you every success in whatever comes next.
      2.0
      10 Jan 2026

      Poor staff support

      Childline practitioner
      Recommend
      CEO approval
      Business outlook

      Pros

      *The work itself is genuinely meaningful. *Strong safeguarding frameworks and clear ethical boundaries *most colleagues are kind, values led and genuinely care about young people

      Cons

      *emotionally demanding with exposure to regular high risk traumatic content *kPI pressures high. For some part time workers unachievable - acknowledged by senior management but no changes made. *poor support from management, including poor, inconsistent or completely lacking supervision opportunities *staff wellbeing does not feel valued *Night / Twilight practitioners are left isolated *retention appears very challenging *terrible annual leave process, particularly challenging for parents / those with additional responsibilities *Not family friendly

      avatar
      NSPCC Response
      4mo
      Thank you for taking the time to share your feedback. I am pleased to hear that you valued the work and found it rewarding, and had a positive experience with your colleagues. I also appreciate your feedback regarding the challenges you encountered, in relation to support, wellbeing and workload pressures, and challenges in taking leave. Your insights are valuable in helping us identify areas for improvement. If you are willing, I would welcome the opportunity to hear more about your experience and any suggestions you may have for enhancing the support we provide to practitioners. Please feel free to contact me, Shaun Friel (Childline Director) at sfriel@nspcc.org.uk. Thank you once again for your time and support.
      Viewing 1 - 3 of 18 Reviews
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