Ruined by some management! Senior Regional Helpdesk Support Analyst
Pros
7 hour working day plus an hour for lunch. Nice newly refurbished office in Canary Wharf. Goos salary for the position of Senior Regional Helpdesk Support Analyst.
Cons
Management hire you and give you objectives but don't give you a clear training plan. You're left feeling singled out. You have to seek help from colleagues who are busy doing their own work and you're left with the unapproachable manager who gossips away all day with her friends in surrounding departments. You're told when you've done something wrong but not shown how to do it correctly next time unless it's from a helpful colleague. Don't expect it from the manager. After seeing the spreadsheet containing the continuing rota from years back, I asked a colleague why they've been so many different people. Not to my surprise did they tell me it's because of the manager. Although the office is nice the atmosphere isn't. It can be very quiet as people tend to communicate over Sametime instant messaging.
