The company has no direction and an impotent corporate culture. While I was there the president was demoted, then put back in charge again. He seemed afraid of his senior employees and refused to make any decisions until his underlings reached a consensus. As a result his decisions were contradictory and glacially slow.
The company hired a lot of people who were tasked with innovating, but then failed to fund almost any of their projects. As a result, it bled money for their salaries without producing substantive results to offset the expenses. This all came to an end when the major customer (Staples) demanded massive price reductions. In order to meet these, Navitor laid off of the people who had been tasked with innovating.
A contracting industry selling uninspiring products is not generally going to have access to the best and brightest. While I did come across some really good people at Navitor, all too many were profoundly mediocre (or worse). Managers proudly demonstrate their grasp of 20 year old corporatese buzzwords. Most employees actively resist change despite acknowledging its necessity for the survival of the company.
Nobody seems to understand the IT infrastructure, probably not even the IT department. The IT department is astoundingly remote and accountable to nobody. Turn over in IT is extremely high and they are chronically understaffed. Programmers do not have telephone numbers and their email addresses are unlisted. If you want to talk to them, you have to go through a project manager inside of IT. She will relay the message and provide any response. When I was there a major IT infrastructure project was four years behind schedule, with no time frame for completion, and this was considered acceptable.
