The More Things Change, The More They Stay The Same
Pros
My immediate co-workers (most of them) are hard working and dedicated to providing the best service and support to our customers. Benefits are good but sometimes trying to get a day off (PTO or sick) is a logistical nightmare trying to schedule through QMax.
Cons
Salespeople encounter roadblocks and barriers day in and day out with nearly all departments including but not limited to: Purchasing, Quotes, BOM team, warehouse, Customer Service, and E-Procurement. If all we had to do was grow the business, we'd be knocking it out of the park. Unfortunately, there are many errors "after the fact" that are out of our control but become our responsibility to make sure they get corrected. We are the face of Newark to the customer so we get it done but it's really out of the scope of our responsibility. There have been way too many changes year after year and the end result is always chaos and unsatisfied customers, both external and internal. Account base changes, territory changes, influx of new hires without account bases to support their role, layoffs of employees and expectations that those left behind should happily pick up the slack, new Sr. Management that get hired and last a limited amount of time while making even more changes that often make no sense. The list goes on! No raises for the second year in a row. Hard to advance in Sales role, mostly a lateral role where someone with no skills but a better account base or lower/more reasonable objective can enjoy a better bonus than the hardest worker on the team.
