Does Novacroft pay their employees well?

According to anonymously submitted Glassdoor reviews, Novacroft employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Novacroft. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Novacroft?

43% of Novacroft employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Novacroft 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Novacroft?

Customer Service Advisor (17) , Customer Service Representative (16) , Customer Service (8) , Contact Center Agent (6) , Contact Centre Advisor (6) , Customer Service Agent (6) , Call Center Agent (5) , Customer Advisor (4) , Call Center Representative (3) , Contact Centre Agent (3) , Software Developer (3) , CSA - Customer Service Associate (2) , Call Handler (2) , Internal Auditor (2) , Team Leader (2)

What are the pros of working at Novacroft according to real employee reviews?

"Work from home, flexibility, support, progression, company spirit, CEO involvement" ((in 14 reviews)); "Nice people to work with" ((in 10 reviews)); "Friendly, fulfilling, needs better training and induction" ((in 7 reviews)); "The team are extremely active when it comes to helping each other out" ((in 6 reviews)); "nice staff" ((in 4 reviews))

What are the cons of working at Novacroft according to real employee reviews?

"My manager claimed to have worked there for 10+ years but couldn’t even give basic sandwich style feedback; was very unhelpful and basically nitpicked to try and bring my morale down." ((in 5 reviews)); "Minimum wage at entry level regardless of experience" ((in 5 reviews)); "Micromanagement and toxic work environment" ((in 3 reviews)); "Low salary." ((in 3 reviews)); "No real career progression." ((in 3 reviews))

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Novacroft

Novacroft Reviews

Compare reviews

2.9

43% would recommend to a friend

(125 total reviews)

Debra Charles

55% approve of CEO

36% positive business outlook

Ratings by category

3.2

Diversity and inclusion

2.8

Work/Life balance

2.7

Culture and values

2.7

Career opportunities

2.6

Senior management

2.2

Compensation and benefits

Novacroft has an employee rating of 2.9 out of 5 stars, based on 125 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Novacroft employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

125 reviews

5.0

12 Nov 2024

Great place to work

Contact center agent

Recommend

CEO approval

Business outlook

Pros

Management is lovely to work with

Cons

No cons to the role

5.0

20 Aug 2024

Great values and work ethics

Team leader

Recommend

CEO approval

Business outlook

Pros

They really value their employees, There is room for progression if you put in the work. The management style is great, I always felt heard and respected.

Cons

There are so many employees at the company, it can be quite intimidating for those who are used to working for a smaller company.

5.0

29 Mar 2024

Good company would want to work again

Contact center agent

Recommend

CEO approval

Business outlook

Pros

Work from home Team members and managers are friendly and supportive Salary is good

Cons

Job role can be tiring sometimes

Viewing 1 - 3 of 125 Reviews

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