Pros
I worked at one of the dealerships owned by the O'Brien group in Portland, OR as a sales rep. At my particular store, the staff was extremely cool, from HR to other sales reps, to managers, to service workers, etc. The dealership felt like a family and it was easy to make friends that felt like family.
Cons
Where to start...absolutely NO organization or follow through from management or higher-ups. Bi-monthly payplan changes or adjustments, all aiming to move money from the pockets of sales reps to the closers and managers. Very limited and inconsistent training between managers and unclear expectations. High rate of turnover - even long time sales reps (10+ years) ended up moving on after a recent pay plan change. Sales process for customers is arduous, not transparent, and creates a rift between the rep and customer - all while the dealership is touting how important customer service is and pushing us to raise our CSI scores. Also have never worked at a company where sales managers made it so difficult to collect spiffs. Our old management used to hand us cash in hand because they kept a record of everything we were owed - this recent management will avoid paying you out of the spiff bag as long as humanly possible on the money you have EARNED even when you make repeated attempts to collect it.
