Does OneFamily pay their employees well?

According to anonymously submitted Glassdoor reviews, OneFamily employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at OneFamily. This rating has been stable over the past 12 months.

How satisfied are employees working at OneFamily?

50% of OneFamily employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneFamily 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at OneFamily?

Customer Service Representative (15) , Telemarketer (6) , Customer Service (4) , Manager (4) , Sales Representative (4) , Customer Service Representative (CSR) (3) , Outbound Sales Representative (3) , Sales (3) , Administrative Assistant (2) , Administrator (2) , C S R (2) , Customer Service Specialist (2) , Marketing (2) , Outbound Sales (2) , Sales Consultant (2)

What are the pros of working at OneFamily according to real employee reviews?

"Nice people throughout the company" ((in 22 reviews)); "Good bonuses and frequent raises whilst I was there." ((in 6 reviews)); "Team and management were friendly and very personable." ((in 6 reviews)); "Great offices right in the centre of Brighton" ((in 3 reviews))

What are the cons of working at OneFamily according to real employee reviews?

"bad management, old" ((in 15 reviews)); "Pay could be better but a decent customer services role" ((in 6 reviews)); "Low salary compared to London." ((in 5 reviews)); "The middle management is a shambles and purely nepotism, if you’re a managers mate, spouse or family member then you’ll be alright but otherwise you may aswell be gum on their shoe." ((in 4 reviews)); "No career progression, in fact you go backwards the longer you stay there." ((in 4 reviews))

What are the top reviewed OneFamily locations?

Brighton , Swindon , Leeds , Peterborough , London , Harrogate , Bristol

OneFamily Reviews

3.2

50% would recommend to a friend

(127 total reviews)

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (127 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

OneFamily has an employee rating of 3.2 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OneFamily employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

127 reviews

5.0

13 Mar 2025

Great place to work!

Recruitment coordinator

Recommend

CEO approval

Business outlook

Pros

- Flexible - Great people - Honesty throughout company

Cons

Don't have anything to report!

OneFamily Response

1y

Thank you for your feedback! We’re so pleased to hear that the flexibility and the people contributed to your positive experience at OneFamily. We’re always striving to create a supportive and rewarding workplace, so it’s fantastic to know when we’re getting it right. If you ever have more feedback to share, please feel free to reach out to HRMailbox@onefamily.com.

5.0

3 Mar 2025

exceptional and welcoming

Payroll executive

Recommend

CEO approval

Business outlook

Pros

Everyone is friendly, supportive, and genuinely passionate about their work, creating a collaborative atmosphere that fosters growth and success. Overall, I highly recommend this company to anyone looking for a positive and engaging workplace."

Cons

my experience was nice so no cons...

OneFamily Response

1y

Thank you for your feedback! We’re so pleased to hear that the staff contributed to your positive experience at OneFamily. We’re always striving to create a supportive and rewarding workplace, so it’s fantastic to know when we’re getting it right. If you ever have more feedback to share, please feel free to reach out to HRMailbox@onefamily.com.

5.0

26 Feb 2025

Good

Manager

Recommend

CEO approval

Business outlook

Pros

Good value, good people, good environment

Cons

Not applicable at this tim

Viewing 1 - 3 of 127 Reviews

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