PODS Reviews

Pods has so many great people that work there, particularly in the Sales and Service Center. People that truly care about each other and their customers, and I enjoyed working with those individuals. It is true that the Sales and Service Center is going through a transformation, but the other review under that title was completely misleading. The transformation is going in the opposite direction vs. what was described in that review, and people reading reviews deserve to know the truth. The previous leadership at the Sales and Service Center genuinely cared about the Associates. They fought for what they needed because they understood that this is a people business and people make you or break you. They are not "widgets". This is something the majority of the senior leadership team at PODS just does not understand. The Sales and Service Center had been completely transformed over the past 5 years in the face of NUMEROUS challenges, and anyone that knows anything about the Center knows that the leadership was not a problem. New sales records, unprecedented customer satisfaction rates, and massive reductions in turnover occurred during that period. No, they were not the problem. The leadership changes were a direct result of a vendetta by an unscrupulous senior leader that is ultimately responsible for Sales and Marketing in the organization. Despite the success of the former leadership, he played politics so that he could bring his personal friends in. He is pretty much the most egotistical and narcissistic human being you will ever meet, with no ethics whatsoever. He projects this sense of being confident, but deep down he's a jealous little boy that is just mad that he's not popular. The new leaders at the Sales and Service Center are in those roles strictly based on their friendship and not their knowledge and skill. They are "yes men" to their boss and not a threat, which is what he wants. I applaud the previous leadership for leaving. In the past few months staff is starting to leave, including at least 3 SSC managers in recent weeks. The only thing the new sales leader knows how to do is run contests; he has no strategic direction nor understanding of how to run a business of this magnitude. The new VP is in way over his head and lacks any connection with his team or the Associates in the Center. His strategic direction shifts with the change in wind direction. The HR Business Partner is worthless. Don't count on anything being confidential - your business will be spread all over the place - and she certainly will not fight for what is right; she will only fight for what makes her look good or feeds her own self-promoting attitude. Her boss knows this but looks the other way. This is all part of the cultural problems that hold PODS back from being an incredible company. Ironically "we take care of our Associates first" is something you will hear coming from the senior leader's mouths, but their actions are just the opposite. They recently did an employee survey, and ironically only reported the good stuff. Just in complete denial of their real problems. The individual that wrote the "transformation" review is simply trying to deflect the truth, and paint this picture that things are fine at PODS and at the SSC so that those seeking potential employment at PODS are not scared away. The individual that wrote that review is also part of the problem, because they lack the courage to speak the truth. That review was completely misleading. Regarding the new system, the reviewer failed to mention that this new system was to replace a failed new system that is less than 2 years old that cost the organization a minimum of $25M to build, and over a $1M per month in expenses since launching it to keep staff around to maintain it and work on a new system. $1M per month! And yes I said new system - because the one that was just launched doesn't work so another new system is being built! Now if you want to talk about poor leadership, let's talk about that. I could go on, don't even get me started on some of the other yahoos that have somehow found their way into senior level roles in the company. I feel sorry for some of the great people that are left to deal with the insanity. They really deserve better. PODS could be incredible, however many of those at the top are holding it back due to their own self-interests. I am only saying what the majority there are thinking.