Does Pacifica Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Pacifica Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Pacifica Hotels. This rating has been stable over the past 12 months.

How satisfied are employees working at Pacifica Hotels?

52% of Pacifica Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pacifica Hotels 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Pacifica Hotels?

General Manager (8) , Front Desk Agent (7) , Catering Sales Manager (3) , Front Desk (3) , Manager (3) , Bartender (2) , Guest Service Agent (2) , Guest Services (2) , Sales Manager (2) , Server (2)

What are the pros of working at Pacifica Hotels according to real employee reviews?

"Great people to work with and grow professionally." ((in 5 reviews)); "You do feel like your coworkers are family/friend (but they're all fake)." ((in 4 reviews)); "Working for Pacifica Hotel Company for nearly 9 years, I have seen this company grow and continue to build a culture that fosters an encouraging work environment for all to thrive." ((in 3 reviews))

What are the cons of working at Pacifica Hotels according to real employee reviews?

"The hotel I worked at was in another state so there were a few times when communication between on site management and corporate management was lost in translation." ((in 8 reviews)); "Pay is horrible and differs between properties." ((in 8 reviews)); "Lack Of Training" ((in 5 reviews)); "Upper management is always changing." ((in 4 reviews)); "Favoritism is a big key." ((in 4 reviews))

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Pacifica Hotels

Pacifica Hotels Reviews

3.1

52% would recommend to a friend

(108 total reviews)

Matt Marquis

58% approve of CEO

45% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.1

Culture and values

3.1

Work/Life balance

3.1

Career opportunities

3.0

Compensation and benefits

2.9

Senior management

Pacifica Hotels has an employee rating of 3.1 out of 5 stars, based on 108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacifica Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Ratings by demographic groups

Disability

Veteran status

Reviews by job title

108 reviews

1.0

11 Dec 2025

toxic culture

Manager

Recommend

CEO approval

Business outlook

Pros

Competitive for the industry as upper management.

Cons

Upper Management, Staffing Levels, Employee Support

5.0

22 Sept 2025

Great Company

Chef de parties

Recommend

CEO approval

Business outlook

Pros

Flexible, great energy, free parking, on the water, family owned company.

Cons

Low Pay, do not promote or move employees to other departments.

1.0

21 Mar 2025

No Growth! Corporate & Managers doesn't care about the employees

Guest service agent

Recommend

CEO approval

Business outlook

Pros

If you actually like working in the hospitality industry, it's a great dynamic. Meeting all kinds of tourists are great. You do feel like your coworkers are family/friend (but they're all fake). So don't trust anyone.

Cons

No growth. Especially when you work for the hotels the corporate people don't really pay attention to, you're on your own. You do so much and get paid so little. There's no growth at all. It's all favoritism to people who have worked there the longest, not how hard you've worked. Managers just care about their bonuses. Corporate ppl doesn't care about the well-being of their employees nor the guests of their hotels. HR are not for the people, they are for the good of the company. They will never be on your side.

Pacifica Hotels Response

Thank you for sharing your feedback. We appreciate your time with us and your dedication to the hospitality industry. We’re sorry to hear that your experience did not meet your expectations, and we take your concerns seriously. At Pacifica Hotels, we strive to create a positive environment where all team members feel valued, supported, and have opportunities for growth. We recognize that there is always room for improvement and will look into your feedback regarding career progression, management support, and communication between teams. We are committed to ensuring both our team members and guests have a positive experience, and your comments will help us improve. If you'd like to discuss your experience in more detail, please feel free to reach out to us directly at ps@pacificahotels.com.

Viewing 1 - 3 of 108 Reviews

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Jobs at Pacifica Hotels

Guest Service Representative

Guest Service Supervisor

Director of Food & Beverage

Marina del Rey, CA

US$120K - US$130K /yr

(Employer provided)

View job