Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , Business Analyst (10) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Work from home set up is great!" ((in 65 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta redundancy and their outlook for job security at Percepta in 2026.

Percepta Reviews

3.6

68% would recommend to a friend

(972 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.8

Culture and values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

972 reviews

5.0

18 Dec 2025

Excellent place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Salary Hybrid working Benefits Excellent management Nice working hours Nice office Good morale Improvements made on suggestions

Cons

Unable to use the gym

Percepta Response

5mo

Thanks for the five stars and the kind words! We're so glad you're enjoying the hybrid schedule, supportive management, and all the positive energy on the team. It’s great to hear that suggestions are being heard and turned into real improvements. That’s exactly the kind of collaboration we love to see. Appreciate you being part of the journey. Let’s keep the good vibes going!

5.0

5 Nov 2025

Case Manager Benelux CRC

Case manager

Recommend

CEO approval

Business outlook

Pros

flexibility, you get the freedom to do your work

Cons

Clarify who to contact within the company especially if you work in another market or country.

Percepta Response

7mo

Thanks so much for taking the time to share this! We’re glad to hear you feel supported and have the flexibility to do your best work. Thank you for all you do! It’s great having you on the Percepta team!

5.0

8 Oct 2025

PERCEPTA HAS YOUR BACK

Cxs customer experience specialist

Recommend

CEO approval

Business outlook

Pros

Good Pay Amenable to flexi working/WFH Good career progression Management that cares

Cons

More clearly accessible HR policies

Percepta Response

7mo

Thank you for sharing such wonderful feedback! We’re delighted to hear you feel supported and see growth opportunities here at Percepta. It’s team members like you who make our culture stronger every day—thank you for all that you do!

Viewing 1 - 3 of 972 Reviews

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Basildon, East of England, England

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Percepta

Percepta Reviews

Ratings by category

Reviews by job title

Excellent place to work

Case Manager Benelux CRC

PERCEPTA HAS YOUR BACK

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