PetsApp Reviews

The culture is toxic and often uncivil, especially at leadership level. Difficult conversations are avoided or mishandled, and feedback is not welcomed unless it's positive. The leadership team consists mostly of the family members, which creates a lack of accountability and makes it very hard to challenge decisions, even when they are clearly detrimental. Poor product execution often leaves customer-facing teams in difficult positions. Frequent bugs and inconsistent reliability erode trust from both users and staff. High turnover of employees speaks volumes. Many leave feeling undervalued or burnt out. Morale is very low, and little is done to address or acknowledge this in any meaningful way.

Not massive cons but as any startup, there are always things that could be better. As more experienced people join, our processes change and improve. Each hire is literally impacting the way we do things in a particular area. Things are in build mode - you do need a hard hat to enjoy the time here. Working on benefits package improvement.