Pilot Flying J Reviews

3.0

41% would recommend to a friend

(2,324 total reviews)
avatar

Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,324 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great place to learn You want to get into this industry

Cons

Pays not very good, a lot of micromanagement rules change daily but if you can handle that and not be part of the high turnover rate it's not too bad of a place. You're allowed to screw-ups in the anniversary date of your first one and if you make it through that you can stay the most people don't lots of rules.

1.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are no Pros to this place until management is overhauled.

Cons

After being fired for being sick and in the ER. The store manager fought me on my measly $160.00 per week unemployment saying I was rude insolent and offence to the manager. Unemployment found this to not be the case and I was awarded my unemployment. The next day I received a FedEx from the corporate lawyer stating I was verbally trespassed from the property. Talk about retaliation.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

Viewing 1 - 3 of 2,324 Reviews

Glassdoor has 2,381 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.