7y
Thank you so much for your frank feedback. I'm very glad to see that you enjoyed the great pay/benefits and the engaging atmosphere. We really do have a great team of people.
I'm sorry that you didn't like the hours. Sounds like we need to do a better job of communication before we offer positions to new employees. Many of our team members love the hours because it affords them 3.5 days off every week. But, with better communication ahead of time, we should be able to ensure that it's not a surprise after training. My apology about the lack of communication.
Recently, we have been getting significantly better at our new employee retention because we are more selective for our initial offers and are routinely attracting more capable and qualified team members. So, this problem is being solved as I type.
I am a firm believer in testing for proficiency, so that's not going to change for now. In fact, the practice test issued at the end of week-one training is the *same test* that is used for the end of week-two training. There are no "gotcha" questions and it is very transparent. The test covers basic grammar, spelling and proofing. In addition, the test covers our company mission, vision, and values. The test material is vital information for any chat specialist who is going to represent our professional clients all across the US. Otherwis, we have bad gramar and it makes all of our cleints look vary unprofesional.
In all seriousness, I hope that you found a position that is better suited for your desired hours and wish you nothing but the most success. There is nothing that makes me happier than our team members moving onward and upward.
Sincerely,
Scott Hansen
ProfessionalChats CEO
