The whole concept of customizing is great but only if innovation is involved.
You would think by looking at the reviews and website that the company is the kind of company that you can have the freedom to create and be surrounded by intelligent, creative and well-educated people - Well, not so much.
All is about the acquisition, how all looks like (very pretty but without any personality) running into young people with the too cool for school attitude, immature and insecure.
If you are into the acquisition and brand this the place to be. If you are into making hair products, send your resume to the Prose original competitors.