Protection 1 Reviews | Glassdoor.co.uk

Protection 1 Reviews

Updated 26 Apr 2019

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Found 183 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
68%
Approve of CEO
Protection 1 CEO Tim Whall
Tim Whall
91 Ratings
Pros
  • "Most reps in customer service kansas are pretty nice people(in 13 reviews)

  • "My direct manager, time off, employee alarm benefits(in 7 reviews)

Cons
  • "Upper management loses touch of mid management at times(in 9 reviews)

  • "P1 name was then changed and the family atmosphere was drastically changed(in 8 reviews)

More Pros and Cons
  1. "I would have retired with this company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Coordinator 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Protection 1 full-time for more than 10 years

    Pros

    The people! From upper management, technicians to office personnel they have nothing but the best. The company always made me feel like family.

    Cons

    Things quickly changed when a large security firm was purchased. P1 name was then changed and the family atmosphere was drastically changed.

    Protection 12019-04-26
  2. Helpful (1)

    "Don't Do It!"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Protection 1 full-time

      Pros

      The only benefit to the job is the paycheck.

      Cons

      Too many to list. They violate their own policies constantly

      Protection 12018-11-28
    • Helpful (1)

      "Now they are ADT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dispatcher in Irving, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Protection 1 full-time for less than a year

      Pros

      Overtime as needed, helping people, challenging, good benefits

      Cons

      Rules don't apply to everyone, management has favorites, too little quality control for clientele requests/account documentation, performance goals all about numbers not about quality, very little supervision of dispatchers on the floor, businesses/customers frequently calling in to complain about bad maintenance or failure to follow up on service or technical issues that affected their security, when referring a complaint...

      Show More

      Advice to Management

      Spend your energy making sure customers are receiving quality service/monitoring rather than focusing on call processing times.

      Protection 12018-10-12
    • Helpful (1)

      "Tech Support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Tech Support in Irving, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Protection 1 full-time for more than 3 years

      Pros

      Lots of OT for whoever wants it

      Cons

      No room for growth Extremely poor management Poor Training Mandatory OT for Time change up dates PTO is hard to use- only 2 people off per day

      Advice to Management

      Revamp the management with qualified people and not a previous sales man who know's nothing about how to manage a department.

      Protection 12018-09-17
    • "resi sales"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Protection 1 full-time for more than 8 years

        Pros

        decent commissions at times over the years.

        Cons

        no base salary and too many changes in commissions

        Protection 12018-08-19
      • Helpful (1)

        "Customer Service Supervisor"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 

          I worked at Protection 1 full-time

          Pros

          Cares about employees. Good place to start career.

          Cons

          High turnover. Constant changes are hard to keep track of.

          Protection 12018-07-13
        • Helpful (1)

          "It's okay"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Monitoring Representative in Irving, TX
          Recommends
          Neutral Outlook
          Approves of CEO

          I worked at Protection 1 full-time for less than a year

          Pros

          Set schedule, customers were nice, laid back

          Cons

          Company blames all problems on recent merge with ADT from payroll to hiring to techs sent out, strives on scaring new employees before they hit the floor (one class quit), service dept in locations can be quite rude, people get weird after they've been there for awhile

          Advice to Management

          Take ownership and investigate situations before you just coach someone.

          Protection 12018-07-02
        • Helpful (1)

          "Commercial Tech Support"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Anonymous Employee 
          Doesn't Recommend
          Negative Outlook
          No Opinion of CEO

          I worked at Protection 1 full-time

          Pros

          Loved the family culture. Everyone feels like family here.

          Cons

          Training is non existent, and those who have stayed the longest do the least amount of work. Prepare to be treated poorly and as disposable labor.

          Advice to Management

          You know who the bad eggs are here, get rid of them, start treating your employees as people, and advertise your KPI's to get noticed. You work too hard to get treated the way you do.

          Protection 12018-07-17
        • "Technician"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Anonymous Employee 
          Doesn't Recommend
          Negative Outlook
          Disapproves of CEO

          I worked at Protection 1 full-time

          Pros

          Reasonable time allotted for each job, diversity of work consumer, commercial, fire inspections, ability to work alongside advanced technicians on harder jobs.

          Cons

          CEO Sold out the company to Apollo Group who also bought ADT and merged the two companies. ADT is an evil company, the senior management run the company like prison wardens. At the time of the merger it became realized the company was doing away with everything that made Protection 1 great and submit to ADT ways. ADT is all about making the money they really don't care about the employee or tech. Two different pay structures...

          Show More

          Advice to Management

          Wake up, stop treating your employees like crap.

          Protection 12018-06-27
        • "Commercial Sales Representative"

          StarStarStarStarStar
            Former Employee - Anonymous Employee in Columbus, OH

            I worked at Protection 1 full-time for less than a year

            Pros

            Regional Sales, Leads provided, access to resources

            Cons

            Management, weekly office meetings and conference calls

            Protection 12018-05-15
          Found 183 reviews