Protection 1 Reviews | Glassdoor.co.uk

Protection 1 Reviews

Updated 26 Oct 2019

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3.0
47%
Recommend to a Friend
72%
Approve of CEO
Protection 1 CEO Tim Whall
Tim Whall
93 Ratings
Pros
  • "Most reps in customer service kansas are pretty nice people(in 13 reviews)

  • "My direct manager, time off, employee alarm benefits(in 7 reviews)

Cons
  • "Upper management loses touch of mid management at times(in 9 reviews)

  • "P1 name was then changed and the family atmosphere was drastically changed(in 8 reviews)

More Pros and Cons
  1. "The job is great but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wichita, KS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Protection 1 full-time for more than 3 years

    Pros

    Decent pay, benefits, excellent community resources.

    Cons

    It's like being in high school again.

    Protection 12019-10-26
  2. "Comfortable environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Administrator in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time for less than a year

    Pros

    Great support from employees across the United States.

    Cons

    Can not think of any

    Protection 12019-10-13
  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support 

    I worked at Protection 1 full-time for less than a year

    Pros

    Good friendly feel among coworkers. No max call lengths, we'd work with the tech or customer until the problem was fixed.

    Cons

    Could have had better benefits.

    Protection 12019-09-06
  4. "I would have retired with this company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Coordinator 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Protection 1 full-time for more than 10 years

    Pros

    The people! From upper management, technicians to office personnel they have nothing but the best. The company always made me feel like family.

    Cons

    Things quickly changed when a large security firm was purchased. P1 name was then changed and the family atmosphere was drastically changed.

    Protection 12019-04-26
  5. Helpful (1)

    "Don't Do It!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Protection 1 full-time

    Pros

    The only benefit to the job is the paycheck.

    Cons

    Too many to list. They violate their own policies constantly

    Protection 12018-11-28
  6. Helpful (1)

    "Now they are ADT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dispatcher in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Protection 1 full-time for less than a year

    Pros

    Overtime as needed, helping people, challenging, good benefits

    Cons

    Rules don't apply to everyone, management has favorites, too little quality control for clientele requests/account documentation, performance goals all about numbers not about quality, very little supervision of dispatchers on the floor, businesses/customers frequently calling in to complain about bad maintenance or failure to follow up on service or technical issues that affected their security, when referring a complaint to someone they generally got blown off instead of assisted which made customer service calls difficult, advancement was available but definitely NOT desired due to small increases in pay and HUGE increases in expectations/liabilities.

    Continue reading
    Protection 12018-10-12
  7. Helpful (1)

    "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Protection 1 full-time for more than 3 years

    Pros

    Lots of OT for whoever wants it

    Cons

    No room for growth Extremely poor management Poor Training Mandatory OT for Time change up dates PTO is hard to use- only 2 people off per day

    Continue reading
    Protection 12018-09-17
  8. "resi sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Protection 1 full-time for more than 8 years

    Pros

    decent commissions at times over the years.

    Cons

    no base salary and too many changes in commissions

    Protection 12018-08-19
  9. Helpful (1)

    "Customer Service Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Protection 1 full-time

    Pros

    Cares about employees. Good place to start career.

    Cons

    High turnover. Constant changes are hard to keep track of.

    Protection 12018-07-13
  10. Helpful (1)

    "Commercial Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Protection 1 full-time

    Pros

    Loved the family culture. Everyone feels like family here.

    Cons

    Training is non existent, and those who have stayed the longest do the least amount of work. Prepare to be treated poorly and as disposable labor.

    Continue reading
    Protection 12018-07-17
Found 186 reviews