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Quality Inn & Suites Reviews

Updated 14 October 2017
199 reviews

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3.1
StarStarStarStarStar
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10 Ratings

199 Employee Reviews

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Pros
  • For the most part, it's an easy job, regular pay (in 9 reviews)

  • I love the customer service aspect of the company (in 8 reviews)

Cons
  • No benefits, unpaid vacation or leave time (in 17 reviews)

  • lots of down time, expect you to work overnight with no shift differential, very low pay, abusive guests (in 12 reviews)

More Pros and Cons

  1. "Hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Perth, Scotland
    Former Employee - Waitress in Perth, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible work and fits around study. Great for those who want to work part time.

    Cons

    Very little full time jobs, long hours and not great if you have a family. It's the nature of the work

    Advice to Management

    Respect staff and ensure you have enough staff to cater for events


  2. "Hate it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Quality Inn & Suites part-time

    Pros

    Fellow colleagues are nice and easy to get along with.

    Cons

    Low pay, unpredictable hours, poor organisation on their part.


  3. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites full-time

    Pros

    Great Staff to work with

    Cons

    I can not think of any.

    Advice to Management

    Keep up the good work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "A great comfortable environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Coldwater, MI (US)
    Current Employee - Front Desk Agent in Coldwater, MI (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    The manager is understanding, kind, and is very hands on. They work with me on my schedule. The owner is very kind as well

    Cons

    No medical benefits and no paid vacation! There really isn't any other cons I can see thus far. Good atmosphere


  6. "front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    nice place pool is cool

    Cons

    no mney sucked closed down


  7. "One Of My Most Favored Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Albuquerque, NM (US)
    Current Employee - Night Auditor/Front Desk Agent in Albuquerque, NM (US)
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than a year)

    Pros

    The owner/managers are great people to work for. The people I work with are amazing and have become more than co-workers. I consider these people family.
    Scheduling is very flexible as long as your able to do the job you are hired for.
    There are opportunities to move around within the company and to various other positions as experience is gained. The customers/guests are for the most part great to work for. I love the customer service aspect of the company.

    Cons

    Not many but you'll have a few sour guests who have attitude and do what they can to take it out on you.
    There are a few Choice Rewards members who think everything should be given to them and are arrogant and snotty.

    Advice to Management

    Take care of your employees and they'll work to take care of the job.


  8. "Employment"

    StarStarStarStarStar
    Former Employee - Front Desk Agent in Titusville, FL (US)
    Former Employee - Front Desk Agent in Titusville, FL (US)

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    Flexible schedule,extra bonuses, friendly, clean environment

    Cons

    No benefits, unpaid vacation or leave time


  9. "Oakland Airport Hotel Desk Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Oakland, CA (US)
    Current Employee - Front Desk Agent in Oakland, CA (US)
    Negative Outlook

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    For the most part, it's an easy job, regular pay.

    Cons

    No chance of advancement, no raises for years at a time, pay is barely over minimum wage.
    Little feedback from management, area is going downhill fast.

    Advice to Management

    Get a full-time security guard.
    Provide more guidance to front desk- praise when done well, not just lectures when something done wrong.


  10. "ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Oxford, MS (US)
    Former Employee - Assistant Manager in Oxford, MS (US)
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites full-time (Less than a year)

    Pros

    Meet great people each day

    Cons

    Long hours, high turnover, bad management

    Advice to Management

    Treat staff like they matter


  11. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk in Columbus, OH (US)
    Former Employee - Front Desk in Columbus, OH (US)
    Recommends
    Positive Outlook

    I worked at Quality Inn & Suites full-time (Less than a year)

    Pros

    You met a lot of different type of people

    Cons

    you did the work of a front desk agent and a manager half the time the pay wasnt that great.

    Advice to Management

    Pay your employess a little bit more


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