Quarter Reviews

It's rather extraordinary how every positive entry for this company was written on 2nd September 2016. Coincidence? I think not. Absolutely typical of this company. As another recent reviewer said, this company has been known to get their staff to impersonate employees and members of the public on various internet sites. Illegal working practices. Staff members made to work without a break for 8 hour shifts. Staff members expected to start work at 6 or 7am when they only finished at 10 or 11pm the night before. They just play dumb when you tell them that such treatment is against the law. How they can continue to operate in this way is beyond me. Inexperienced members of staff promoted to roles that they are far from ready for.

In my role as a hotel receptionist: - They illegally do not give any of their front of house staff a rest break despite working 8 hour shifts. - They illegally make all of their hotel receptionists work late shifts until 10pm and then start the next morning at 7am. This is 2 hours less than the legally required 11 hours of between shifts. - They illegally pay minimum wage to all front of house staff and state in their contracts that any overtime will not be paid. They do not have any mechanism to allow you to tell them that you have had to work overtime, but frequently as a receptionist shifts are so busy that it is impossible to leave on time. This means that they are not paying the legal minimum wage. - Before 9am and after 5pm they leave one receptionist as the only staff in an entire hotel with 60 rooms. The receptionist then has to deal with all check-ins, complaints (of which there are many), maintenance issues, answer all emails and incoming phone calls and complete a long log of administrative tasks. If you do not complete all of these tasks or fail to answer a phone call your monthly pay will be less. There is no fire safety protocol and all staff are told to turn the fire alarm off without evacuating the building. Despite complaining that these working conditions were unsafe on several occasions (and after several burglaries due to lack of security) no changes were made during my 7 months working there. When I complained about the lack of rest breaks the HR Assistant told me that I had signed away my rights to breaks during and between shifts in my contract. I later checked with a lawyer and this is totally illegal. When I started a formal grievance against the company they began offering me rest breaks but none of the other receptionists in the hope that that would shut me up! They have made no changes to their rota system that requires regular late finished and early starts, as it would cost them a little bit more to hire a few more members of staff. I have now handed in my notice and they have offered to pay me for the full period as long as I don't return to the premises, as they are scared I will tell other employees that how they treat them is illegal.