Reliable Credit Association Reviews

This is a soul-draining job that forces you to make horrible, lose-lose choices that will haunt your dreams for years to come. As an employee of Reliable Credit, you will lend customers money at interest rates that would make the Devil blush. Most loans are given out at 29.99% interest, and some are even given out at a 34.99% interest rate. At first, this will not seem like a big deal and you will justify it to yourself by saying that these people need cars, but over your time here the horrible impact of this financial leg iron on customer's lives will take it's toll on your soul. Financial Service Representatives have no autonomy at all. You will be asked to field calls from angry customers, negotiate with frantic car dealerships, and make collection and repossession decisions all without any actual ability to say yes or no. The branches are so understaffed that the one person who can actually give you approval will often make you wait for 10-15 minutes as a customer/dealer/repossession agent begs you to make a choice. On Saturdays, if your branch is performing poorly, you will be asked to come in and do "collections," an awful task that essentially consists of calling each customer one-by-one manually and begging them to pay you. You might think that this would happen after they are far past due, but in fact the system flags them for collections at 7 (!) days past due, and the customers do not get a late fee until they are 10 days past due. You will grow very, very tired of conversations with the family members of 7 day past due customers. Even if the branch is doing well, you will still have to harass these poor customers a couple times per week. When the customers call, you will be given a meager catered lunch on Friday in exchange for selling your soul to "solicit" the customers; you will ask them if they want 800$ in cash to refinance their loans, right now! You will even offer them a meager reduction, down to 25% interest (or maybe 19.99% if they are really lucky!) Of course, you won't tell them that they will have to pay a percentage of their loan balance as a finance charge, or that this will extend the term of their loan for years to come. You will seduce them further into crippling, cyclical debt for a plate of old Jimmy John's sandwiches that you will barely have time to eat, because the phones are ringing off the hook. If you are lucky, you will have the opportunity to do a "loan close," where you will compete with other hungry reps for a limited number of loans with optional insurance upsell opportunities. In exchange for a tiny percentage of the extra money, you will cajole customers into adding life, unemployment, disability, or GAP insurance to their loans. The amount of these insurances will be added to the principle of the loan, at 29.99% interest, and you will sell them into debt slavery with a smile. When you are paid only 15$ an hour to shoulder these horrible burdens, who will blame you? If you are good at these things, your bosses will make empty promises about advancement, and dangle a raise in front of you (one co-worker got less than a 2$ raise after over a year of loyal service, including unpaid overtime and shortened lunches.) They will whisper sweet nothings in your ear about massive bonuses and becoming an assistant manager, even though the company expands slowly and there are no open spots. The company will provide you with horrible equipment. An AS-400 system, an old keyboard, a horrible hard plastic phone to endlessly dial in a futile attempt to collect. One of the big visible hallmarks of finally becoming a manager is a Plantronics headset; the company literally cares so little for their employees they do not see the value in an 80$ headset to avoid neck problems in their workers, who handle hundreds of calls per day. You are disposable, and they will use you until you are gone. The worst part are the parking-lot repossessions. One day, when I was working, a woman drove a vehicle full of children in while she was over a month past due. The financial service representatives were asked to block in her car and her children screamed and cried while the vehicle was repossessed, and she had to borrow a phone to ask a family member to come pick them up. The people who work here do their best to justify their business; they say that the people who take out their loans have made bad choices and they have brought this on themselves. They will lecture you at length about how the customers need vehicles or else they can't work! At the end of the day though, you will see the human cost of their business as you fax over the repossession order to take back a Grandma's vehicle. You will read in their credit histories the years of damage done to them by unscrupulous subprime finance companies such as this one, a long cycle of predatory lending and poverty and despair. And if you work here, you will come to hate yourself as much as you hate your customers.