Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Residence Inn?

43% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (35) , Night Auditor (24) , Housekeeper (21) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 24 reviews)); "Coworkers were great and are helpful" ((in 14 reviews)); "Great people to work with!" ((in 13 reviews)); "Great team and excellent management" ((in 9 reviews)); "Good work environment" ((in 8 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 40 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 7 reviews)); "Poor leadership" ((in 4 reviews)); "No growth opportunities" ((in 3 reviews))

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Residence Inn

Part of Marriott International

Residence Inn Reviews

Compare reviews

3.1

43% would recommend to a friend

(437 total reviews)

Jun Luna

44% approve of CEO

39% positive business outlook

Ratings by category

3.2

Diversity and inclusion

2.8

Culture and values

2.8

Work/Life balance

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Residence Inn has an employee rating of 3.1 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

437 reviews

5.0

10 Jul 2025

Perfect to Learn and Grow

Reception manager

Recommend

CEO approval

Business outlook

Pros

Great learning opportunities. Lovely peers. Supportive environment.

Cons

Very fast paced. Overwhelming sometimes. Guest tantrums.

5.0

1 Jul 2023

Nice place to work

Associate

Recommend

CEO approval

Business outlook

Pros

Friendly colleagues, flexible work schedule and pay is above the living minimum wage for all colleagues, of all age ranges Career possibilities through management Can get staff discounted rates at other Marriott's from day 1

Cons

No holiday pay or sick leave pay, as this is inclusive of wage (for casual contract) No pension either on Casual contract, though these tend to be directed at students or those that want a part-time flexible hours job.

1.0

5 Jan 2023

Unprofessional

Employee

Recommend

CEO approval

Business outlook

Pros

Wage Hours Can't think of anything more

Cons

Unprofessional Bad communication skills Bullying culture. Management were not supportive.

Viewing 1 - 3 of 437 Reviews

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Jobs at Residence Inn

Food & Beverage Assistant