Does SMS International Shore Operations pay their employees well?

According to anonymously submitted Glassdoor reviews, SMS International Shore Operations employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at SMS International Shore Operations. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at SMS International Shore Operations?

59% of SMS International Shore Operations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SMS International Shore Operations 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SMS International Shore Operations?

Pier Agent (31) , Check In Agent (4) , Port Agent (3) , Cruise Assistant (2)

What are the pros of working at SMS International Shore Operations according to real employee reviews?

"Flexible hours, able to call out sometimes without worry of being fired" ((in 5 reviews)); "great people" ((in 5 reviews)); "Amazing team" ((in 4 reviews)); "great staff great customers" ((in 3 reviews))

What are the cons of working at SMS International Shore Operations according to real employee reviews?

"Short Breaks" ((in 5 reviews)); "Poor management and unclear expectations." ((in 5 reviews)); "Too low hourly pay" ((in 4 reviews)); "They offer no benefits no Cruise benefits got a cruise line job directly if you're looking for a cruise benefits" ((in 4 reviews))

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SMS International Shore Operations

SMS International Shore Operations Reviews

3.4

59% would recommend to a friend

(81 total reviews)

Samuel Mifsud

37% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (81 reviews)

Ratings by demographic groups

Ethnic group

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SMS International Shore Operations has an employee rating of 3.4 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMS International Shore Operations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

81 reviews

2.0

7 Jul 2026

Good job for high school, but limited hours

Pier agent

Recommend

CEO approval

Business outlook

Pros

Good food and good job for after high school

Cons

Barley work and pay is meh

1.0

5 Oct 2025

Please Read

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great friends great bonds with the other workers

Cons

No benefits get treated poorly

5.0

8 Sept 2025

Great time

Guest service representative

Recommend

CEO approval

Business outlook

Pros

Amazing people that worked there

Cons

Nothing I can think of

Viewing 1 - 3 of 81 Reviews

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Jobs at SMS International Shore Operations

Check-In Agent @ Port of West Palm Beach

Pier Agent - Margaritaville At Sea Cruise

SMS International Shore Operations reviews FAQs

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SMS International Shore Operations

SMS International Shore Operations Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good job for high school, but limited hours

Please Read

Great time

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